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ALTRES
Help Desk / 90% Remote
Career Insights for Network / Systems Support Specialist
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Scorecard
Based on Hawaii data
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What they do
A Network or Systems Support Specialist evaluates, troubleshoots, and maintains computer and network systems at a business or organization. May work as part of an information technology department.
$68,914 / year median in Hawaii
-10% projected decline
Job Description
Description A local tech company is seeking a Help Desk worker to join their team and help with the day-to-day duties of the IT department. In this role, you will be responsible for resolving support tickets, troubleshooting devices, and running diagnostics. In this hybrid position, you will work once a week in the office and the remaining days at home. The ideal candidate will have 2 years of previous IT experience and strong problem-solving skills. Apply today for immediate consideration! Hours Monday to Friday, 8:00am-5:00pm Location Honolulu Pay $45,000 to $50,000 a year Responsibilities Maintain business server and network systems. Investigate and troubleshoot computer software and hardware issues. Perform remote troubleshooting and dispatch on incoming support requests. Provide application software testing for desktop applications. Perform deployments and diagnostics. Perform other duties as assigned. Qualifications Associate or bachelor's degree in computer science or related field preferred. Minimum 2 years of performing technical support in an IT environment. CompTIA, Microsoft, VMware, Citrix or Cisco technical certification is a plus. Knowledge and experience in Windows Server environments and Citrix and Terminal Server environments. Knowledge of Windows desktop operating systems, applications, networking, computer desktop hardware, and local/network printing. Strong communication (verbal, written, interpersonal) skills. Strong analytical, multitasking, and problem-solving skills. Ability to work in a fast-paced environment and meet deadlines. Ability to pass pre-employment state and federal background check. #TECH_