Infrastructure Service Delivery Analyst - WFH Health Care Service Corporation - 3.7 Chicago, IL Job Details Full-time $61,500 - $136,100 a year 12 hours ago Qualifications Defect resolution root cause analysis IT monitoring tools Incident management operations support Conflict management Vendor performance improvement Vendor relationship management Problem management Network monitoring tools Root cause analysis Network infrastructure management Data-driven decision making Continuous process improvement (CPI) IT department experience Full Job Description Chicago, IL Richardson, TX Full time 08/11/2026 R0048350

Compensation:

$61,500.00 - $136,100.00 At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. This position is responsible for handling 24x7 operations infrastructure support services of all non-production and production environments in the areas of responsibility. Handling the use of analytics to improve service, availability, and customer interactions; handling incident resolution and issues escalated by vendors; transitioning knowledge from design / build teams. Handling operational vendor performance management.

NOTE:

This is a WFH role. Sponsorship is not available including if you are currently on OPT.

Required Job Qualifications:

Bachelor degree and 2 years in Information Technology OR Technical Certification and/or College Courses and 4 year Information Technology experience OR 6 years Information Technology experience. Knowledge of ITIL v3 framework Knowledge of ITSM systems Knowledge of all Infrastructure technologies, including monitoring and event management technologies Experience with Network (data and voice) technologies Experience in deploying and maintaining complex Network architecture Foundational understanding of networking concepts, including: TCP/IP, VLANs, Routhing and Switching, DNS, DHCP, VPN solutions and Wireless Networking Supplier management Infrastructure domain knowledge Continuous improvement Incident management Knowledge of required technologies (incl 3rd party solutions) Problem Management / RCA Customer service oriented Adaptability and ability to introduce / manage change Drive conflict management in high pressure situations Performance / metrics-driven decision making

Preferred Job Qualifications:

Bachelor degree in relevant field (IT, Engineering) or equivalent career experience Oral/written communication skills Experience with Compute, DBMS, Storage, Middleware, including Server, OS, Virtualization, and Container technologies Experience with Cisco Catalist switching and routing HW and SW Experience with SDWAN technologies Experience with Cisco ACI Experience with Cisco Wireless solutions Experience with solutions for users to remotely connect into The Company Experience with managing and operating Domain Name Services Familiarity with Managed Service Providers performing day to day oversite of operations Familiarity with monitoring tools and read and react scripts Familiarity with Firewall technologies Familiarity with Proxy technologies #LI-BS1 #LI-Remote #

INCR Compensation:

$61,500.00 - $136,100.00 Exact compensation may vary based on skills, experience, and location

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. To learn more about available benefits, please visit https://careers.hcsc.com/totalrewards (opens in new window)