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CS
CO01 Southern Illinois Hospital Services Inc.
ITS Field Tech I, Full Time, Harrisburg Medical Center
Career Insights for Network / Systems Support Specialist
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Based on Illinois data
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What they do
A Network or Systems Support Specialist evaluates, troubleshoots, and maintains computer and network systems at a business or organization. May work as part of an information technology department.
$62,284 / year median in Illinois
-11% projected decline
Job Description
Current SIH employees need to apply for positions through our internal job portal. Log in to Workday to apply through the Jobs Hub.
Location:
Harrisburg, IL Shift:
Day Time Type:
Full Time Facility/Clinic Name:
Harrisburg Medical Center Position Summary- Responsible for providing excellent customer service and technical support for end user hardware, software, and project-based needs; triage and document relevant information in ticket system, prioritize problems based on customer needs and work to resolve issues in a timely manner per Service Level Agreements; and maintaining / keeping an inventory of computers, parts, and software.
- Associate's degree in Business, IT or Healthcare related field or 2 years of IT experience with proven knowledge of end user device troubleshooting and management. Licenses and Certification
- CompTIA A+, Network+, or Security+ Certifications preferred
- ITIL Certification preferred Experience and Skills
- Experience working in a customer service role.
- Excellent customer service skills, including verbal and written communication skills.
- Ability to work independently with minimal supervision as well as in a team environment.
- Experience in the maintenance, troubleshooting and upgrading of computer hardware and software.
- Working knowledge of network protocols.
- Working knowledge of Microsoft Windows operating systems
- ServiceNow experience preferred
- Previous healthcare experience preferred Role Specific Responsibility
- Respond to assigned incidents/requests to provide IT services to SIH staff.
- Adheres to SIH ITS policies and procedures with standard-based solutions on all tasks assigned to ensure a uniform end user experience across all of SIH.
- Documents descriptive tickets with required information on issues.
- Uses effective and pleasant telephone and in-person communications skills to support SIH standards of performance for "respect, integrity, and compassion".
- Is available for "on-call" emergency solution support and other after-hours support duties as assigned by ITS Management.
- Analyzes and resolves problems through persistent troubleshooting.
- Proactively communicates issues/solutions/ideas within the team and with other SIH teams.
- Deals with challenging people with a high stress tolerance.
- Assists with insights and research on IT best practice solutions - both hardware and software products - and helps define applicability to the SIH environment.
- Installs and repairs selected software and hardware products as necessary and works closely with IT solution vendors to ensure continuity of system usefulness and service.
- Recommends improvements in IT solutions software and hardware.
- Travel between SIH facilities required.