The IT Help Desk Technician provides first-level technical support to staff, students, and administrators throughout the school corporation. This position supports the day-to-day operation of technology systems by troubleshooting hardware, software, network, and account- related issues while helping ensure reliable access to instructional and administrative technology resources. Essential Duties and Responsibilities Provide first-line technical support for computers, printers, classroom technology, and software applications. Respond to, track, and document support requests through the help desk ticketing system. Troubleshoot and resolve common technical issues or escalate more complex problems to senior IT staff. Diagnose and troubleshoot student device issues, perform basic repairs when appropriate, and coordinate warranty or vendor repair services when devices require external repair. Assist with device deployment, user account management, password resets, and technology onboarding. Support and maintain Google Workspace environments through the Google Admin Console, including user account administration and device management. Assist with user account management and support functions within PowerSchool and other educational technology platforms. Install, configure, and maintain hardware, software, and peripheral devices. Perform basic network connectivity troubleshooting for wired and wireless devices. Maintain accurate technology inventory records, repair documentation, and asset management records. Provide professional, customer-focused support to staff and students. Qualifications Basic knowledge of Windows operating systems, Google Workspace, Microsoft Office, and common educational technology tools. Familiarity with PowerSchool, Google Admin Console, or similar management platforms is preferred, but not required Strong problem-solving, communication, and customer service skills. Ability to work independently and collaboratively in a school environment. Enrollment in, completion of, or demonstrated interest in pursuing a degree, certification, or career pathway related to Information Technology, Computer Science, Cybersecurity, or a related field is preferred. Physical Requirements Ability to move between multiple buildings and classrooms throughout the school day. Ability to lift, carry, and transport technology equipment and devices. Ability to occasionally climb ladders and work at heights when installing, troubleshooting, or maintaining technology equipment. Ability to bend, stoop, kneel, and work in confined spaces as required to access technology infrastructure and equipment.

If interested please apply here:

https://www.swshelby.k12.in.us/employment/overview