IT Technical Support & Troubleshooting

• Direct Hire
• $50k
• 75k Depending on experience. Job is in Lawrence Kansas. Great environment! Apply Today! Key Responsibilities Technical Support & Troubleshooting
• Provide remote and onsite technical support to clients.
• Diagnose and resolve hardware, software, networking, and operating system issues.
• Respond to support requests in accordance with company service level agreements (SLAs).
• Escalate complex issues when appropriate while maintaining ownership of client communication.
• Document troubleshooting steps, resolutions, and client interactions accurately. Systems Administration
• Install, configure, and maintain Windows desktops, laptops, and servers.
• Manage Microsoft 365 environments, including user accounts, email, licensing, and security settings.
• Perform system updates, patch management, and routine maintenance.
• Monitor system health and proactively identify potential issues.
• Manage backup solutions and verify successful data recovery processes. Network & Infrastructure Support
• Support firewalls, switches, wireless networks, and internet connectivity.
• Assist with network installations, upgrades, and troubleshooting. Cybersecurity
• Manage endpoint protection, email security, MFA, and security awareness initiatives. Project Work
• Participate in client technology projects including: o Server deployments o Microsoft 365 migrations o Network upgrades o Cloud migrations o Hardware refreshes o New office buildouts and relocations
• Coordinate with project managers and senior engineers to ensure successful project completion. Client Service
• Build positive relationships with clients through professional communication and exceptional service.
• Educate clients on technology best practices and available solutions.
• Serve as a trusted technology resource and representative of company.
• Maintain a customer-first mindset in all interactions. Qualifications Required
• 2+ years of experience in IT support, systems administration, or managed services.
• Strong knowledge of Windows operating systems and Microsoft 365.
• Experience troubleshooting desktop, server, and network issues.
• Excellent customer service and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Valid driver's license and reliable transportation. Preferred
• Experience working within a Managed Service Provider (MSP) environment.
• Experience with: o Microsoft Azure o Microsoft 365 Administration o Active Directory o Entra ID (Azure AD) o Hyper-V or VMware o Firewalls and VLANs o Backup and Disaster Recovery platforms o RMM and PSA tools
• Industry certifications such as: o CompTIA A+ o Network+ o Security+ o Microsoft Certifications o Cisco Certifications Desired Skills
• Excellent troubleshooting and analytical abilities.
• Strong attention to detail.
• Ability to learn new technologies quickly.
• Professional verbal and written communication skills.
• Ability to work independently and collaboratively.
• Strong organizational and time management skills.
• Positive attitude and willingness to help clients and teammates.

Benefits Offered:

Full Medical, Vision and Dental 401k with Company Match 50k Life Insurance Policy 3 Weeks Vacation each year Auto and Phone reimbursement Certification Path Pay for each Certification passed Increase in Salary as phases of certs are accomplished up to 32,000 in salary increase Commissions paid for referred business Two Bonuses each Year Apply Today! Send your resume to tim.martin@adeccona.com or apply here now.

Pay Details:

$50,000.00 to $75,000.00 per year Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for

Employers San Francisco Fair Chance Ordinance Massachusetts Candidates Only:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.