A Network or Systems Support Specialist evaluates, troubleshoots, and maintains computer and network systems at a business or organization. May work as part of an information technology department.
IT Incident Manager / Operations Support Specialist-Mainframe Operator Job location: Troy, MI Job Description We are seeking an experienced IT Incident Manager / Operations Support Specialist to provide Level 1 incident management and operational support for critical IT incidents and events. The ideal candidate will have strong technical troubleshooting, monitoring, communication, and coordination skills and be comfortable working in a 24/7 onsite IT environment. Key Responsibilities Function as a Level 1 Incident Manager for critical incidents and events across various IT technologies. Quickly create, escalate, triage, track, and coordinate technology-related incidents through resolution. Collaborate effectively with IT teams, customers, and vendors during incident investigation and resolution. Monitor infrastructure connectivity, assets, services, availability, and system status using graphical monitoring tools. Monitor IBM Mainframe control consoles and periodically review system performance. Assist with the review and validation of Mainframe Job Control Language (JCL) as needed. Maintain clear and timely communication regarding incident status, escalation, and resolution. Perform assigned deliveries and other operational support responsibilities. Must be able to lift up to 50 pounds . Required Skills & Qualifications Minimum 5 years of experience with Microsoft Teams . Experience with infrastructure and application monitoring tools such as What s Up Gold, Pingdom, and PRTG . Knowledge of IBM Mainframe environments and mainframe monitoring. Familiarity with JCL is preferred. Experience with IT incident management, escalation, triage, and tracking. Excellent verbal and written communication skills. Strong ability to coordinate with technical teams, customers, and third-party vendors. Ability to work effectively in a critical, time-sensitive IT operations environment.
