Information Technology Support Technician

Information Technology Support Technician State of Nebraska - 3.4 Lincoln, NE Job Details Full-time $29.96 an hour 1 day ago Benefits Paid training Continuing education credits Health savings account AD&D insurance Paid holidays Disability insurance Health insurance Dental insurance Flexible spending account Military leave Paid time off Paid military leave Employee assistance program Vision insurance Bereavement leave Life insurance Retirement plan Prescription drug insurance Qualifications Record keeping Network troubleshooting Operating systems Customer service Technical documentation Equipment installation Equipment troubleshooting Research Software installation Computer hardware Hardware support Technical writing Hand tools Full Job Description The work we do matters!

Hiring Agency:

Supreme Court - Agency 5

Location:

Lincoln, NE Hiring Rate:

$29.960

Job Posting:

JR2026-00026094

Information Technology Support Technician (Open) Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed): 05-23-2026

Job Description:

•The Judicial Branch does not sponsor STEM (form i-983) or non-immigrant work visas for this position. •The Judicial Branch offers: Health & Wellness 79% employer-paid health and prescription insurance Dental and vision insurance plans available to purchase Short-Term and Long-Term Disability, available to purchase Employee Assistance Program (EAP) for confidential support Flex Spending (FSA) and Health Savings Accounts (HSA) Financial Security 156% state-matched of the first 4.8% contribution to retirement plan FREE $20,000 Life Insurance Policy Optional Life Insurance and AD&D available to purchase Paid Time Off & Leave 13 paid holidays annually Paid vacation and sick leave that begin accruing immediately Military leave and Funeral/Bereavement leave Professional Growth Paid training to develop your skills Free continuing education credits to maintain professional certifications Access to specialized courses through Judicial Branch Education Opportunity for bilingual pay Job Description This classification level provides technical assistance to county court/probation computer and application users. Responsibilities may include responding to service requests for computer issues; researching and testing appropriate fixes; troubleshooting and repairing networking, hardware and software problems; performing the installations, configurations, and updates to maintain technology software, hardware, file servers, networks, and peripheral devices. Other responsibilities may include recovering password recovery; setting up user account; performing coding to map drives; and preparing technical documentation.

Location:

521 S. 14th Street Lincoln, NE 68508

Salary:

A IT Support Technician's salary range is $62,316.81 - $75,927.10. After probation period is completed, the Permanent wage will increase at least 2.5%. Pay rate may be commensurate with education and/or experience within fiscal constraints, if approved. Job Duties 1. Provides remote and in-person technical support to end-users and coordinates with vendors and other technical support staff for installations, troubleshooting, repair, and/or maintenance issues. 2. Monitors, configures, and maintains equipment and systems in assigned area of responsibility, which includes: troubleshooting computer, network, systems, and/or related hardware and software problems; evaluating issues; and installing, upgrading, and configuring hardware, software, and peripheral equipment and devices. 3. Monitors and maintains appropriate levels of inventory and supplies to ensure efficient and effective operations. 4. Provides training and develops instructional materials to assist users with systems, software, and hardware usage. 5. Sets up accounts and permissions and configures hardware and software for new users and maintains database of user accounts. 6. Performs other duties of a similar nature or level. The above classification responsibilities represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.

Requirements/Qualifications Minimum Qualifications:

Associate's degree in information technology, computer science, or a related field; 3-5 years of related experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above. All educational credits must be granted from an accredited institution approved by the U.S. Dept. of Education.

Knowledge Requirements:

Desktop support best practices; Applicable hand tools and diagnostic equipment; Troubleshooting techniques and procedures; Knowledge of applicable hardware, software, peripheral devices; Computer networking principles; Knowledge of multiple operating systems; Recordkeeping techniques; Technical and instructional documentation development method; Customer service principles.

Skill Requirements:

Providing end-user support; Installing and configuring technological platforms, systems, and networks; Troubleshooting and resolving hardware, software, network, and peripheral problems; Documenting procedures; Developing technical and instructional documentation; Providing customer service; Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public and others to sufficiently exchange or convey information and to receive work direction.

Physical Requirements:

Heavy Work:

Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects. If you're currently employed by the State of Nebraska, please don't apply through this external career site. Instead, log in to Workday and open the Jobs Hub - Internal Apply app from your home landing page. You can access Workday anytime through the Link web page: https://link.nebraska.gov/ Benefits We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation. Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit: https://statejobs.nebraska.gov/index.html#benefits Equal Opportunity Statement The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.