Responsibilities:

Create, update, and manage trouble tickets to ensure timely resolution of network issues. Coordinate with carriers and escalate issues as needed to ensure prompt resolution of network problems. Perform initial troubleshooting for fiber Internet circuits, including identifying and resolving basic connectivity issues. Provide clear and prompt communication with customers to keep them informed about the status and resolution of their network issues. Maintain accurate and detailed records of network incidents, troubleshooting steps, and resolutions. Send carrier maintenance notifications to customers. Part of an on-call rotation schedule.

Experience/Skills:

Exceptional verbal and written communication skills.
Ability to actively listen, accurately document information, and manage call details.
Ability to stay calm in stressful situations while maintaining a positive manner with others.
Strong attention to detail and organizational skills.
Ability to multi-task, work independently and prioritize daily duties.
Proficient in Microsoft Office applications: Outlook, Teams, Word, Excel.
High School Diploma - Technical training or certification a plus

Schedule:

8 hour shift (Mon-Fri)
On call rotation (additional stipend provided)
Weekends as needed

Job Type:

Full-time Pay:

$44,000.00 - $48,000.00 per year

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Life insurance Paid time off Professional development assistance Referral program Vision insurance

Work Location:

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