Company Overview Sheraton has a rich history spanning over 70 years, renowned for its vibrant and spirited approach to hospitality. With a global presence of more than 400 hotels across 70 countries, including over 60 stunning resorts worldwide, Sheraton continues to bring people together through exceptional travel experiences. Job Overview We are seeking a proactive and technically skilled IT Executive to join our dynamic team. In this role, you will be responsible for maintaining and supporting our IT infrastructure, providing technical assistance to staff, and ensuring the seamless operation of hardware and software systems across our properties. Your expertise will help uphold Sheraton's commitment to delivering outstanding guest experiences by ensuring reliable and efficient technology services. Responsibilities Provide technical support for hardware, software, and network issues across multiple locations Manage system administration tasks including user account setup, Active Directory management, and permissions control Support Windows and macOS operating systems, troubleshooting issues promptly to minimize downtime Maintain and support computer hardware, peripherals, and network equipment such as LAN, VPNs, firewalls, and switches Assist with help desk operations by resolving IT support tickets efficiently using tools like BMC Remedy or similar platforms Conduct hardware maintenance, software troubleshooting, and system upgrades to ensure optimal performance Collaborate with teams on IT infrastructure projects including server administration (Windows Server, Linux) and network security measures Skills Proficiency in Microsoft Office applications and general computer management tools Strong technical troubleshooting skills for hardware, software, and network issues Experience with Windows support, Windows Server administration, Linux systems, and macOS environments Knowledge of computer networking concepts such as LAN, VPNs, firewalls, and network security protocols Ability to perform hardware maintenance and support computer hardware components effectively Excellent communication skills to provide clear technical guidance to non-technical staff Familiarity with help desk operations and ticketing systems like BMC Remedy or equivalent platforms Active Directory management experience for user account control and access permissions Understanding of IT infrastructure components including operating systems and network configurations Join us as an IT Executive to play a vital role in maintaining Sheraton's technological excellence. Bring your passion for technology and customer service to ensure our team has the reliable tools needed to deliver memorable experiences worldwide!

Pay:

$20.00 - $30.00 per hour Expected hours: 20.0 - 50.0 per week

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person