PC Network Technician

PC Network Technician Department:

User Services Location:

Westshore Campus Reports To:

Director, User Services Recruitment Type:

External/Internal Requisition ID:

req6842

Employment Type:

Full-Time Support Staff Union Position:

Non-Union Work Schedule:

Standard College Hours:

M-F 8:30am-5pm

Number of Openings:

1

Job Description:

SUMMARY Provides support for students, faculty, staff and external constituents by resolving hardware, software and network issues. Responds to requests with a commitment to customer satisfaction, quality and accuracy. Effectively provides appropriate referrals to other service areas. Performs related service functions that support department operations.

ESSENTIAL FUNCTIONS

Provides campus level technical/network support while serving as an on-going technical resource Provides expert diagnostics and maintenance of computer hardware, software and network issues Supports software, hardware, network and peripheral devices in the academic unit; software shall encompass operating systems, antivirus programs, network software clients and server, and academic programs Assists in administrating fixes and design modifications to workstations, and printers or other peripherals existing as components to the academic computing network Performs regular cleaning and upkeep of computers, printers, and surrounding work spaces in the Learning Commons and campus computer classrooms/labs Monitors supplies, maintains inventories, and ensures timely inspection/repair of computers and printers Provides supervisory oversight of tasks related to the Desktop Technician duties regarding training of new software, asset inventory, hardware refresh, and helpdesk ticket SLA's Creates and updates internal supported system documentation Anticipates and meets all customer needs accurately, professionally, and with a commitment to customer satisfaction Performs other duties as assigned

REQUIRED EDUCATION AND EXPERIENCE/TRAINING

Associate's Degree (Significant related experience may substitute for education) Minimum of two years of related experience

KNOWLEDGE, SKILL AND ABILITIES

Possess basic knowledge of networking infrastructure Possess broad knowledge of operating systems (client and server) Possess strong organizational and time-management skills Possess excellent written, verbal and interpersonal communication skills Ability to foster a team environment and work collaboratively Ability to research and analyze issues and develop solutions Ability to manage multiple projects simultaneously in a deadline-driven environment Ability to work accurately with great attention to detail Possess basic knowledge of standard software applications Demonstrated basic project management skills Demonstrated intermediate proficiency with Microsoft Outlook, Word, Excel, and PowerPoint Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity Ability to develop and maintain relationships with key contacts to enhance work flow and quality Ability to occasionally lift up to fifty (50) pounds of networking or computer equipment Possess sensitivity to appropriately respond to the needs of students and the community

COMPETENCIES CRITICAL COMPETENCIES

Service Focus Communication Quality of Work

VERY IMPORTANT COMPETENCIES

Collaboration Continuous Improvement

IMPORTANT COMPETENCIES

Adaptability Time Utilization

PREFERRRED EDUCATION AND EXPERIENCE/TRAINING

Related industry standard certifications (e.g., hardware, software, networking) Apple hardware and software troubleshooting and administration experience

PHYSICAL DEMANDS/WORKING CONDITIONS

(The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) The work is performed in a normal, professional office environment; The work area is adequately lighted, heated and ventilated; Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type.

However, there may be some walking; standing; bending; carrying of light items such as papers, files, pamphlets, books, etc.; Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite

Target Starting Salary Range:

$55,000 to $60,000 The final offer for the successful candidate is targeted to fall within this range but will be based upon an assessment of internal equity, the unit's available budget, and the candidate's qualifications in relation to the minimum and/or preferred job requirement(s).

Special Note:

If hired, you must reside in the state of Ohio and be within commuting distance of this work location/campus to respond to onsite work demands upon the employment start date and throughout the duration of your employment with the College, as outlined in 3354:1-40-01.1 Recruitment and Selection Procedure . Special Instructions to

Applicants:

During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Equal Opportunity Statement:

Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.