IT Imaging Technician

SAIC - 4.0

Oklahoma City, OK Job Details Full-time 5 hours ago Qualifications Desktop computer repair Knowledge management Bachelor's degree in information technology BMC Remedy Packing Software deployment Incident report management Bachelor of Science Laptop (troubleshooting support) IT service management Equipment troubleshooting Research Mid-level Windows Manual packaging Bachelor's degree Computer hardware Desktop (troubleshooting support) HDI Certification Computer management Incident management operations support Quality control Customer support ticket management Customer service knowledge base User guides Online help documentation Desktop administration Equipment inventory management 2 years Ticketing system technical support

Full Job Description Job ID:

2617058

Location:

Oklahoma City, OK, US Date Posted:

2026-09-21

Category:

Engineering and Sciences Subcategory:

Field Technician Schedule:

Full-Time Shift:

Day Job Travel:

No Minimum Clearance Required:

None Clearance Level Must Be Able to

Obtain:

Public Trust Potential for

Remote Work:

ORA_ON_SITE Description SAIC is looking for outstanding IT candidates to join our Defense & Civilian Sector in support of the Federal Aviation Administration Integrated Service Center (FAA ISC). SAIC leads the way to provide customer-centric IT Service Management (ITSM) focused on improving service, and leveraging processes and strategies with an emphasis on timely IT services and support. Candidates will be a key part of a team of IT professionals who provide hardware and software support for the FAA. Candidate will perform tasks such as imaging laptops and desktops, preparing end user devices for deployment, troubleshooting issues, and managing ticket queues. Responsibilities Working in a large scale imaging lab to apply WIN10 baseline to laptops and desktops Resolve incidents and task through the Remedy ITSM Tool Documents, tracks, and monitors technical problems to ensure a timely resolution Identifies and researches solutions to technical problems Maintain inventory of stock Create knowledge base articles to document troubleshooting steps Package equipment for shipment Run QC checks on imaged machines

Qualifications Required Education & Experience:

BA/BS in IT + 2 years of related experience or 10 years of related experience in lieu of a degree.

HDI-DAST

Certification or the ability to obtain a

HDI-DAST

certification within 60 days of hire (Applies to candidates that qualify for the

FAA LEVEL 2

positions only)

Desired Skills and Experience:

Experience applying Windows images to laptops, desktops, and tablets Experience troubleshooting hardware and software issues Experience with Remedy or other ITSM tools

Required Clearance:

US Citizenship Ability to obtain and maintain a public trust clearance.