CAT Scale Phone Technician

CAT SCALE COMPANY - 3.6

Walcott, IA Job Details Full-time $17 an hour 2 days ago Benefits Profit sharing Health insurance Dental insurance Flexible spending account Tuition reimbursement Employee discount Flexible schedule Life insurance Qualifications Computer operation Phone communication Computer literacy Typing Client interaction via phone calls

Full Job Description Description:

Starting pay: $17 hourly

Shift:

Thursday-Monday 2pm-10pm (after training) CAT Scale Company provides professional truck drivers with reliable, accurate, and certified weights through a cooperative relationship with our truckstop partners. We guarantee the highest quality at a fair price. We are committed to maintaining our number-one position in the industry through exceptional customer service, which enhances our outstanding image and reputation with professional drivers and our superior quality of personnel and equipment. CAT Scale Company is growing rapidly and is looking to add a full-time Phone Technician to the team! Customer service is our top priority. This is an outstanding opportunity for an individual seeking to grow with a stable, family-owned company that offers a diverse range of responsibilities. Responsibilities Provide outstanding customer service 100% of the time. Answer incoming customer calls and log all resolutions. Troubleshoot questions regarding hardware, software, and network-related issues from customers throughout the United States and Canada Assigned special projects as needed Call CAT Scale locations throughout the United States and Canada to continue service and repairs as needed. Assist drivers in signing up for a Weigh My Truck account. Communicate with various departments within the CAT Scale Company. Escalate issues to the next level of support as needed. Shift flexibility performing services for a 24/7

Help Desk Requirements:

A positive attitude is a must! Work under limited supervision Must be a self-starter Excellent communication skills over the phone and in person Proficient computer and keyboarding skills Ability to troubleshoot apps on a smartphone, iPhone, or Android is a plus. Solid documentation skills Ability to search internally and externally for support information Experience handling challenging and unique situations Benefits Paid

EVERY FRIDAY!

Flexible schedules Job Security Overtime is available! Employee discounts on food, merchandise, AND FUEL! Career Development Training Gain financial security with a 401K plan that offers a company contribution. Health Insurance - Dental Insurance - Life Insurance Flex Spending and Dependent Care Accounts Paid Vacation Profit Sharing Tuition Reimbursement/Educational Assistance up to $1,500 a year! CAT Scale Company is committed to providing a safe work environment. We require a pre-employment drug test and background check, as well as random drug testing for employees. This is an on-site position, not remote. Iowa 80 is unable to sponsor a Visa.