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Point5 Managed Services

Network Technician

Pay: $65,000–$90,000/yr

Posted: 2 weeks ago

Location: Westford, MA (Hybrid)

Last Updated: 2 weeks ago

Hours: Full-Time

Expires: 10/1/2026

Career Insights for Network / Systems Support Specialist

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Based on Massachusetts data

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What they do

A Network or Systems Support Specialist evaluates, troubleshoots, and maintains computer and network systems at a business or organization. May work as part of an information technology department.

$67,186 / year median in Massachusetts

-6% projected decline

Explore Career

Job Description

Point5 is looking for a Network Technician, focusing on supporting our network services. This role has a direct track to engineering for a tech who wants to own serviceability, customer support and new product roll-outs in a high-growth environment.

Circuit Engineering:

Assist in the design and implementation of circuits for new Internet, PTP, and Cloud services.

Service Provisioning:

Lead the activation and ongoing support of network services across Point5 and carrier NNI infrastructures.

Advanced Troubleshooting:

Triage and diagnose complex network issues, identifying root causes and executing remediation strategies.

NOC Oversight:

Provide high-level technical support and daily guidance to the Network Operations Center.

Field/Remote Support:

Execute hardware installs and activations, participating in our rotating on-call schedule.

Network Integrity:

Document and track all network changes to ensure compliance and configuration accuracy. Thorough understanding of Layer 1 to 3 networks including fiber, optics, VLANs, MPLS/VPLS, BGP, OSPF and related networking technologies and protocols Experience with Juniper hardware and JUNOS preferred Experience with AWS/Azure cloud connections preferred SDWAN configuration and management experience is a plus SIP and voice service experience is a plus Minimum of 3 years related work experience working for service provider networks or customer networks Excellent problem-solving abilities and attention to detail Ability to work on-site and collaborate with cross-functional teams

Pay:

$65,000.00 - $90,000.00 per year

Benefits:

401(k) Health insurance Paid time off Application Question(s): Do you have 3+ years of experience working within a Service Provider (ISP) or a Managed Service Provider (MSP) environment? his role includes a rotating on-call schedule for network emergencies. Are you able and willing to participate in this rotation? Do you have hands-on experience configuring and troubleshooting networking hardware?

Work Location:

Hybrid remote in Westford, MA 01886