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State of Mississippi

Technical Support Technician

Pay: $24.81–$29.88/hr

Posted: 1 week ago

Location: Jackson, MS (Onsite)

Last Updated: 1 week ago

Hours: Full-Time

Expires: 10/8/2026

Career Insights for Network / Systems Support Specialist

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Scorecard

Based on Mississippi data

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What they do

A Network or Systems Support Specialist evaluates, troubleshoots, and maintains computer and network systems at a business or organization. May work as part of an information technology department.

$60,702 / year median in Mississippi

-8% projected decline

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Job Description

Position:

Client Support Technician Location:

Onsite -

Jackson, MS Duration:

Year Job Description:

Provides a full range of on-site and remote end-user support for the network. Repair desktop PCs, laptops, printers, monitors, and mobile devices. Install, configure, and update operating systems and office applications. Respond to help desk requests via phone, chat, or in person. Log, track, and resolve issues using ticketing systems. Set up new workstations and manage onboarding or offboarding tasks, including user account creation and permission setups. Maintain inventory records for hardware, software licenses, and IT supplies. Escalate complex or network-wide issues to senior system or network administrators. Required skills Typically requires a high school diploma, vocational training, or an Associate's/Bachelor's degree in Information Technology or Computer Science. 1 to 4 years of relevant IT support or service desk experience. Knowledge of Windows 10/11, Microsoft Office 365, Azure/Active Directory, basic networking (DNS, DHCP, TCP/IP), and endpoint security tools. Strong communication, patience, customer service mindset, and problem-solving abilities. Preferred skills Preferred skills/experience CompTIA A+, CompTIA Network+, or Microsoft credentials are preferred.

Pay:

$24.81 - $29.88 per hour

Work Location:

In person