Technology Support Specialist II

Charlotte-Mecklenburg Schools

Charlotte-Mecklenburg Schools - Charlotte, North Carolina This job is also posted in North Carolina School Jobs

Job Details

Job ID:

5939917

Application Deadline:

Oct 19, 2026 4:59 AM (UTC)

Posted:

Sep 25, 2026 12:00 AM (UTC)

Starting Date:

Immediately

Job Description

General Definition of Work

The technology support specialist II, under general supervision, performs moderately complex work with minimal decision-making discretion related to providing level II technical support and expertise to administrative and instructional technology devices, operating systems, software applications, classroom presentation systems, wired and wireless network equipment, and VOIP equipment. This position will address technology issues that cannot be resolved by the school-based technology contact or the IS&S helpdesk. Employee performs both school-based and district-level work to carry out Board of Education policies under the direction of the Director of Technology Support.

The technology support specialist position is distinguished from the Technology Technician I by its emphasis on building-level support and more specialized knowledge of computer hardware, software, and computer networks.

Essential Functions

Adhere to all state, federal, and local laws, policies, and procedures

Respond to assigned tickets and lead projects involving the installation, repair, and ongoing operation of technology devices, software applications, wireless data/voice equipment, classroom presentation systems, and peripherals

Provide technical support and assistance to end-users, either on-site or remotely

Communicate with and assist schools and central office staff with CMS Technology projects, standards, and best practices

Provide crisis management support for major outages that could seriously affect educational environment and escalate issues to level III support and managers

Assist school staff in maintaining accurate Technology inventory

Participate in staff meetings to plan and coordinate the work of the department

Provide end users with basic instruction and guidance for functionality of standard CMS devices

Perform related work as assigned or required

Knowledge, Skills, Abilities

Knowledge of K-12 educational computing environments

Knowledge of Microsoft, Google, and Apple end user devices and management systems

Knowledge of local area network (LAN) and network management

Knowledge of productivity software and applications

Knowledge of DNS, DHCP, and VPN

Knowledge of cabling infrastructure and communications closets

Knowledge of wireless data and voice networks

Knowledge of debugging, diagnosis, and repair techniques and tools

Knowledge of Windows registry, application installs and deployment

Knowledge of video communications, streaming media, video systems

Knowledge of telephony and voice-related services, voice over IP (VOIP), voice over wireless LAN (VoWLAN)

Skilled in project management and scheduling

Skilled in quality assurance

Skilled in process analysis

Skilled in business software including Microsoft Office and Google Workspace

Skilled in communication, both verbal and written

Skilled in customer service

Ability to use or learn specialized tools, equipment, or software

Ability to effectively work with technology coordinators, principals, media coordinators, vendors, contractors, engineers, teachers, and staff in a timely manner

Ability to communicate effectively and create training methods for new information to teachers, staff, technology specialists, contractors and principals

Ability to prioritize work, projects, and time

Ability to take initiative and work independently

Ability to be detail oriented

Position Type:

Full-time