Customer service & call center

It tech i

IT TECH I.

pharr, texas

Posted 2 days ago

Closes 10/10/2026 Job details Summary Spherion

$16.00 per hour

Temporary

8:00 AM - 5:00 PM

Industry

customer service & call center (Office and Administrative Support Occupations)

Reference number

S_180270

IT Technician I provides first-line technical support for all employees within the organization. This role is responsible for diagnosing and resolving hardware, software, and network-related issues while delivering exceptional customer service. The ideal candidate is a motivated self- starter with a passion for technology and a desire to grow within a corporate IT environment.

Responsibilities:

Help Desk & User Support

? Respond to and resolve IT support tickets submitted via phone, email, or ticketing

system in a timely manner.

? Provide Tier 1 troubleshooting for hardware, software, operating systems, and network

connectivity issues.

? Set up, configure, and deploy desktop computers, laptops, printers, and peripheral

devices.

? Assist employees with password resets, account access, and MFA configuration.

? Escalate unresolved issues to Tier 2 or senior IT staff as appropriate. Hardware & Software Maintenance

? Perform routine maintenance and upgrades on workstations and other IT equipment.

? Install, update, and troubleshoot software applications and operating systems.

? Maintain inventory records of hardware and software assets. ...

? Assist in the imaging and deployment of new employee workstations. Network & Infrastructure Support

? Support basic network connectivity issues including Wi-Fi, VPN, and wired connections.

? Assist with cable management and physical infrastructure in server rooms and

workspaces.

? Monitor alerts and escalate network or server incidents to senior staff.

? Document all support requests, resolutions, and procedures in the IT ticketing system.

? Contribute to the internal knowledge base with how-to guides and FAQs.

? Follow IT security policies and data protection best practices.

Working hours:

8:00 AM - 5:00

PM Skills:

English and Spanish preferred

Education:

Associate Experience:

0-1 years

Qualifications:

• ? Currently enrolled in or recently graduated from an associate or bachelor?s degree
• program in Information Technology, Computer Science, or a related field.
• ? No prior professional experience required; hands-on exposure through coursework,
• academic labs, personal projects, or volunteer tech support is a plus.
• ? Basic knowledge of Windows 10/11 operating systems and Microsoft 365 applications.
• ? Familiarity with common hardware components (desktops, laptops, printers, monitors).
• ? Strong problem-solving skills with keen attention to detail.
• ? Excellent communication skills and a customer-service mindset.

? Basic understanding of TCP/IP networking concepts. If interested in the IT role, apply today and text IT to 956-961-4298. Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). Show more

key responsibilities Help Desk & User Support? Respond to and resolve IT support tickets submitted via phone, email, or ticketingsystem in a timely manner.? Provide Tier 1 troubleshooting for hardware, software, operating systems, and networkconnectivity issues.? Set up, configure, and deploy desktop computers, laptops, printers, and peripheraldevices.? Assist employees with password resets, account access, and MFA configuration.? Escalate unresolved issues to Tier 2 or senior IT staff as appropriate.

Hardware & Software Maintenance? Perform routine maintenance and upgrades on workstations and other IT equipment.? Install, update, and troubleshoot software applications and operating systems.? Maintain inventory records of hardware and software assets.? Assist in the imaging and deployment of new employee workstations.

Network & Infrastructure Support? Support basic network connectivity issues including Wi-Fi, VPN, and wired connections.? Assist with cable management and physical infrastructure in server rooms andworkspaces.? Monitor alerts and escalate network or server incidents to senior staff.? Document all support requests, resolutions, and procedures in the IT ticketing system.? Contribute to the internal knowledge base with how-to guides and FAQs.? Follow IT security policies and data protection best practices. experience 0-1 years skills English and Spanish preferred qualifications ? Currently enrolled in or recently graduated from an associate or bachelor?s degreeprogram in Information Technology, Computer Science, or a related field.? No prior professional experience required; hands-on exposure through coursework,academic labs, personal projects, or volunteer tech support is a plus.? Basic knowledge of Windows 10/11 operating systems and Microsoft 365 applications.? Familiarity with common hardware components (desktops, laptops, printers, monitors).? Strong problem-solving skills with keen attention to detail.? Excellent communication skills and a customer-service mindset.? Basic understanding of TCP/IP networking concepts. education Associate share this job.

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Perez, Geovana

geovanaperez@spherion.com