Title:

Product Owner Location:

Torrance, CA Duration:

24 months

Client:

Honda

JOB RESPONSIBILITIES

Leading the Product team and be a subject matter expert for the Salesforce and mobile app environments Write clear user stories and acceptance criteria Work with Business and IT teams to document process flows, status reports Write and execute well planned test scripts for UAT and provide support of other testing workstreams. Triage. Report on testing results Support nationwide customer, dealer and field for operations (including the chat line and inbox), training and organizational change management Working with CX, business, development and testing resources to imagine, write, deliver and test user stories Leading initiatives. Meeting with leadership to articulate art of the possible, proposal plans and budgets to gain approvals Maintaining operations to meet SLAs through payments batch, deployments, maintenance and vendor releases, platform releases, incident management and troubleshooting, license management, cost management, vendor management, etc. Lead agile spring planning, demo, retrospective and backlog management

WHAT WILL THIS PERSON BE WORKING ON

Improving our products through large projects, enhancements and production support.

Our products include:

Client Websites:

Support Client Finance and Acura Finance customers in the digital web channel. Expand self-service functionality to enable customers to easily manage their accounts online

Client Mobile App:

New channel to launch soon. To launch a mobile app channel for customers to make payments easily. Agent Service Console +

Agent Knowledge:

Customer service representatives use console to serve customer requests. Knowledge summarizes standard operating procedures to help representatives understand how best to do their jobs Customer Communications +

Marketing Cloud Platform:

Customer communications via message center, email, SMS, web notifications, banner notifications and partner managed messages. Care and feeding of technical platform and templates

WANTS MUST SKILL SETS

Customer facing product experience. Payments excellence. Roadmap + decision making. People skills platform strategy.

MINIMUM EDUCATIONAL QUALIFICATIONS

BA/BS degree Agile certification for Product Owner or Scrum Master (PREFER SAFe Agile) Salesforce certifications (PREFERRED). Else ability to gain Salesforce admin certification by year 1 BUSINESS

EXPERIENCE

3-5 years of product management, product development or product operations experience with customer facing top brand (Fortune 500) digital product 3-5 years of leadership experience, managing mixed teams: business / IT, internal / external, onshore / nearshore / offshore 1-2 years of roadmap and business planning experience. Experience driving procurement process from identification of options, evaluations and RFI/RFP selection of tools and vendors 2+ years of Salesforce experience 5+ years of User Acceptance Testing (UAT) and regression script writing and hands-on testing 1-2 years of direct leadership experience, managing associates (PREFERRED) 2 years of payments, financial services or captive finance industry experience Mobile app experience (PREFERRED) John Prashanth Senior Analyst-Talent Acquisition i Space, Inc. Information Technology Services Company 840 Apollo Street, Suite 100, El Segundo, CA 90245

Office:

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