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Technical Solutions Engineer
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Scorecard
Based on New Mexico data
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What they do
A Solutions Engineer develops network technology solutions to address software or hardware problems and address the needs of users and customers. Consults with customers to identify business and technical needs; works with software engineers to develop structural solutions; assists with solving technical issues that arise in implementing technology tools or solutions developed for customers.
$126,858 / year median in New Mexico
+17% projected growth
Job Description
Salary Not Available
Position range in Albuquerque MSA $1,446.00 - $2,038.00 Per SemiMonth Technical Solutions Engineer
Indica Labs, Inc.
Occupation:
Customer Service Representatives
Location:
Albuquerque, NM - 87114
Job Type:
Regular, Full Time (30 Hours or More), Permanent Employment, Day Shift Shift
Posted:
09/01/2026
Positions available: 1
Source:
New Mexico Jobs
Web Site:
New Mexico Jobs
Onsite /
Remote:
Work onsite all of the time
Updated:
09/03/2026
Expires:
10/01/2026
Job #: 961728
Job Requirements and Properties
Help for Job Requirements and Properties. Opens a new window. Work Onsite
Full Time Experience
12 Month(s) Schedule
Full Time Job Type
Regular Duration
Permanent Employment Public Transit
Available
Job Description
Help for Job Description. Opens a new window. Technical Solutions Engineer
Classification:
FLSA Exempt (US Employees only)
Reports To:
Director, Technical Solutions Summary
Provides front-line technical support to customers for Indica Labs' software products and provides support to internal stakeholders. Duties and Responsibilities
Provides front-line technical support for applications team
Provides front-line technical support for end users
Conducts software testing, installation, and un-installations
Troubleshoots IT related issues
Manages software and database migrations
Advises customers on hardware and software configurations and implementation
Provides support for employees for in-house technical issues.
Responsible for the appropriate accessing and handling of electronic Protected Health Information (PHI) as outlined by policy and the Health Insurance Portability and Accountability Act (HIPAA)
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice Minimum Qualifications
Associate Degree in Computer Science, Information Technology, or related field
One (1) year of related technical support experience
Authorization to work in the United States, or appropriate authorization to work in the applicant's current home country (Indica Labs, Inc. does not sponsor work visas) Preferred Qualifications
Two (2) years of related technical support experience Knowledge, Skills, and Abilities
Soft skills, with a passion for providing superior customer service
Intermediate skills in Information Technology (IT) and network knowledge
Ability to listen to and understand information and ideas in speaking so others will understand
Intermediate experience in Windows and Windows Networking
Skilled in customer facing roles
Ability to troubleshoot issues with all users at various knowledge levels Location
This position is based at our headquarters in Albuquerque, New Mexico. Working Conditions and Physical Effort
No, or limited physical effort required
No, or limited exposure to physical risk
Work is normally performed in a typical interior/office work environment Indica Labs, Inc. is proud to be an Equal Employment Opportunity and Affirmative Action employer. We take pride in providing equal employment opportunities to all employees and applicants regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Additionally, it is standard company policy to provide reasonable accommodations to qualified individuals who have protected disabilities to the extent required by applicable laws.