A DevOps Engineer works with software engineers and system operators to develop, build and install new technology systems and manage code releases. Participates in strategic project planning; tracks changes in projects and guides project team work as new systems are deployed. Identifies and fixes problems and provides system maintenance.
City of Industry, CA Job Details Full-time $100,000•$120,000 a year 2 hours ago Benefits Health insurance Paid time off 401(k) matching Qualifications Mandarin Azure Ansible Infrastructure as Code (IaC) DevOps Bachelor's degree Terraform Cloud automation Chinese DevOps automation Linux administration Full Job Description Location California or North Carolina, remote first, may transit to Hybrid due to company needs in the future About Us CWILL is a fast-growing SaaS company dedicated to helping eCommerce merchants deliver exceptional post-purchase and retention experiences. With 100,000+ merchants served globally and a strong footprint in the Shopify ecosystem, we provide solutions that span order tracking, shipping protection, returns, reviews and loyalty. Here, we value openness, collaboration, and a growth mindset, and we are looking for talented individuals who are eager to grow with us.
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//www.cwill.com About this role As the company's local point of contact for operations and compliance overseas, this role is primarily responsible for day-to-day operational execution, cross-timezone collaboration, and implementation of local compliance requirements. This is primarily an execution-level role, but requires the ability to independently handle unexpected incidents, ensuring system stability and compliance across the North America region. Responsibilities Short-Term (First 6-12 Months) 1. Daily Operations & Maintenance Execute day-to-day operations for cloud resources and infrastructure, working within the operations and monitoring framework built by the China-based team. Perform daily operational tasks — monitoring, alerting, backup, and recovery — following standard operating procedures. 2. Cross-Timezone Alerting & Incident Collaboration Assist with first-line alert triage and collaborate with the China-based team on cross-timezone incident response. Perform initial troubleshooting and first-response actions before handing off to the China-based team. Long-Term (12+ Months) 1. Local Data Center & Compliance Operations Own day-to-day operations of local US data centers and/or cloud resources, and implement associated compliance requirements. Enforce local requirements such as access controls for privacy data and data localization/storage. 2. First-Line Incident Response Serve as the first responder for incidents affecting systems and services in the North America region, reducing cross-timezone response delays. Independently resolve common incidents, and coordinate efficiently with the China-based team on complex issues. 3. Compliance & Liaison Support Under guidance from compliance experts, progressively take on execution and liaison work related to GDPR, SOC2, and US local regulations (e.g., CCPA, EO 14117). Support overseas/local legal, compliance, and third-party audit requirements to help ensure the company's SaaS product remains compliant. What We're Looking For Fluent in Mandarin Chinese in listening, speaking, reading and writing. Legal to work for any employers. We are not able to provide sponsorship yet. Bachelor's degree in Computer Science or related field. 3-4 years of hands-on experience in DevOps, SRE, or Platform Engineering roles. Strong experience with at least one major cloud provider ( AWS, Azure, or GCP ), with solid understanding of core services such as VPC, EC2, EKS/Kubernetes, RDS, and IAM . Deep knowledge of Linux systems , networking fundamentals, containers ( Docker, Kubernetes ), load balancing, and service governance. Proficiency with Infrastructure as Code (IaC) tools such as Terraform, Ansible, and Helm . Experience building and maintaining CI/CD pipelines using tools like Jenkins, Argo CD, CodeBuild , or similar. Hands-on experience with monitoring, logging, and tracing systems, including Prometheus, Grafana, ELK Stack, OpenTelemetry , or equivalent. Proficiency in at least one scripting or programming language such as Python, Shell, or Go . Excellent system design, analytical thinking, and complex troubleshooting skills. Strong cross-team communication skills; experience leading technical knowledge sharing or evangelism is a plus . Why Join Us Work on modern cloud-native infrastructure and large-scale distributed systems High impact role with ownership over platform reliability and architecture Collaborate with cross-cultural teams across North America and China.
Job Type:
Full-time Pay:
$100,000.00•$120,000.00 per year
Benefits:
401(k) matching Health insurance Paid time off Application Question(s): What is your current U.S. visa status? Please also indicate if you will need employer sponsorship now or in the future.
