A Configuration Analyst or Specialist provides specialized technical assistance in software configuration management, a process to track and control changes in software. May work for a company software configuration management team and assist with all aspects of software configuration management, including software product and application reviews and analysis of system requirements. May work with software users to troubleshoot and resolve software configuration problems.
Mondays to Fridays 40 hours per week (6am to 2:30pm) SUMMARY Under general supervision, assists in the administration of the warranty function by processing claims and assisting in negotiating settlements. Also responsible for inputting warranty information into automated procurement, maintenance, and inventory application.
CORE COMPETENCIES & REPRESENTATIVE DUTIES
This list is intended to indicate the general nature and level of work performed by employees within this classification and is not designed to be interpreted as an exhaustive listing of all tasks required of employees assigned to this job.
Displays High Integrity & Honesty:
Takes personal responsibility, acts with honesty and consistency.
Has Technical and Professional Expertise:
Has the technical skills, product knowledge and professional skills to do the job. Works with the Contracts and Materials Management (CAMM) Maintenance Team and the Maintenance Department to ensure that the warranty program is implemented. Prepares, processes, and forwards claims to vendors and assists in negotiating settlements for credit or replacement of parts. Tracks open claims and recovers costs using a computerized system and/or spreadsheet. Attends regularly scheduled meetings with CAMM, Maintenance and Transit Technical Services to report on any warranty issues and updates.
Solves Problems & Analyzes Issues:
Has and applies problem analysis and problem-solving skills on a technical and interpersonal level. Recommends changes to warranty program.
Learning Agility:
Seeks feedback actively and strives to improve based on that feedback. Strive for continual improvement.
Communicates Powerfully & Prolifically:
Shares insights on issues/problems, clarifies purpose and links that purpose to actions. Assists in training parts room staff and mechanics on the appropriate methods of handling warranty items. Establishes and maintains effective working relationships with all levels of employees and vendors.
QUALIFICATION GUIDE A
high school diploma with a minimum of six years of experience, one year of which includes working in warranty administration, inventory control and/or materials management.
WORKING CONDITIONS/PHYSICAL ACTIVITIES
(The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. OCTA provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.) Positions in this class typically require: Work may be performed in a stressful, fast-paced office environment, depending upon assignment. Ability to understand verbal communication and to respond effectively. Reaching, Finger Dexterity, Grasping, Feeling, Talking, Hearing, Seeing, and Repetitive Motions in computer use. Since 1980 APR Consulting, Inc. has provided professional recruiting and contingent workforce solutions to a diverse mix of clients, industries, and skill sets nationwide. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Don't miss out on this amazing opportunity! If you feel your experience is a match for this position please apply today and join our team. We look forward to working with you!
