Systems Analyst Aureon Network Services West Des Moines, IA Job Details 19 hours ago Qualifications Process flow diagrams Confidential information handling Defect resolution root cause analysis Data analysis reporting Requirements specification Technical documentation Performance Reporting Quality performance measurement Process modeling Requirements analysis Risk management Visual communication design Technical writing Presentation creation Systems analysis Cross-functional collaboration Project stakeholder communication Cross-functional communication Business process modeling Full Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

Process Discovery, Analysis, and Design Partner with stakeholders to understand business objectives, customer needs, pain points, risks, controls, and performance expectations. Plan and facilitate discovery sessions, interviews, workshops, observations, and working meetings with cross-functional teams. Document current state and future state workflows, customer journeys, value streams, decision points, handoffs, roles, business rules, and system dependencies. Analyze processes to identify root causes, bottlenecks, rework, unnecessary variation, control gaps, delays, and opportunities for automation or simplification. Develop practical recommendations, options, and business cases that balance customer value, operational impact, risk, cost, and implementation effort. Requirements, Implementation, and Change Support Translate process needs into clear business requirements, acceptance criteria, procedures, controls, and implementation plans. Collaborate with business owners, project managers, systems analysts, software development, data teams, vendors, and other partners to align process and technology changes. Support pilots, testing, readiness activities, training, communications, documentation, and transition to business ownership. Maintain process documentation and repositories so procedures, ownership, controls, and supporting materials remain current and accessible. Measurement, Governance, and Continuous Improvement Define process measures, baselines, targets, and reporting requirements in partnership with process owners and data teams. Monitor results and trends, evaluate adoption and control effectiveness, and communicate findings to stakeholders and leadership. Help establish consistent process management methods, templates, standards, governance routines, and accountability practices. Coach stakeholders on process mapping, problem solving, root cause analysis, measurement, and continuous improvement techniques. Manage multiple assignments, communicate status and risks, and escalate barriers that require leadership decisions. Maintain professional knowledge through continuing education and industry best practices. Other duties and responsibilities as assigned and required.

EDUCATION, TRAINING, AND EXPERIENCE

Desired Bachelor's degree from a four-year university in business administration, operations management, information systems, industrial engineering, organizational development, or a related field. Three or more years of related experience in process analysis, business analysis, continuous improvement, operational excellence, project delivery, or a related discipline. Experience facilitating cross-functional workshops and developing current state and future state process documentation. Experience supporting process change from discovery through implementation, measurement, and sustainment. Lean, Six Sigma, business process management, change management, project management, or business analysis training or certification is desired.

REQUIRED SKILLS

Strong analytical and structured problem-solving skills, including the ability to separate symptoms from root causes and convert findings into actionable recommendations. Ability to facilitate productive discussions, build alignment, and work effectively with employees, leaders, technical teams, vendors, and other business partners. Strong process mapping, requirements documentation, procedure writing, and visual communication skills. Ability to define meaningful performance measures and use data to evaluate process effectiveness, quality, efficiency, risk, and customer impact. Effective written, verbal, presentation, and interpersonal communication skills, including the ability to explain complex topics in clear business language. Ability to work independently under general supervision, manage competing priorities, meet commitments, and adapt to changing business needs. High attention to detail and a commitment to documentation quality, confidentiality, information security, and responsible handling of company and customer information. Curiosity, sound judgment, diplomacy, and a continuous improvement mindset.

TOOLS, EQUIPMENT, AND SOFTWARE

Proficient with Microsoft 365 applications, including Word, Excel, PowerPoint, Outlook, Teams, and SharePoint. Proficient with process mapping and diagramming tools such as Microsoft Visio or comparable software. Working knowledge of reporting and visualization tools such as Power BI is desired. Working knowledge of workflow automation, low-code tools, project management platforms, process repositories, or approved AI tools is desired. Familiarity with common enterprise systems such as customer relationship management, ticketing, billing, human resources, finance, and collaboration platforms is desired.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

Primarily indoor work in an office or hybrid environment requiring extended periods of sitting. Frequent use of a computer, keyboard, mouse, visual display, video conferencing, and collaboration tools. Occasional travel between Aureon locations or to business meetings may be required. No unusual physical requirements. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.