Job ID61205

Location

Columbia

Full/Part TimeFull-Time

Hiring Department

Division of Information Technology

Job Description

This position serves as a primary IT support resource for faculty, staff, and students across assigned University of Missouri departments and units. Responsibilities span the full spectrum of end-user support, including hands-on desktop and endpoint support, software installation and troubleshooting, one-on-one consulting, and asset management. The role requires collaboration with IT professionals across the Distributed IT community and campus workgroups to maintain consistent, high-quality technology services that support the university's academic, research, and engagement mission.

Customer Service

Serve as a primary point of contact for end users via telephone, walk-in, or ticketing system, providing in-person and remote support for hardware, software, and networking issues of moderate to advanced complexity. Update trouble tickets with problem descriptions, status updates, and resolutions.

Desktop & Endpoint Support

Install, configure, maintain, and troubleshoot hardware and software across a variety of endpoint devices, including PCs, Macs, laptops, tablets, mobile devices, and peripherals such as printers and network cards.

Set up or integrate application interfaces with campus administrative and network systems.

Perform routine maintenance tasks including upgrades, virus scans, system moves, and documentation of changes.

Serve as an information resource for end users on operating systems, supported applications, and hardware solutions.

Software Support

Provide specialized support for university-approved applications, including installation, configuration, upgrades, and troubleshooting.

Modify or customize vendor-supplied software to meet end user needs where applicable.

Perform backup and recovery procedures as needed, utilizing tools such as SCCM or JAMF.

Collaboration

Work with other IT professionals within the Distributed IT community and participate in campus-level workgroups such as the Apple Configuration Team, Windows Configuration Team, and others as needed.

Collaborate with IT groups across campus to stay informed and compliant with the latest industry standards and Division of IT policies.

Assist as needed to maintain exceptional IT customer service levels across the university.

Consulting

Offer one-on-one consulting to faculty, staff, and students on operating system software, supported applications, network connectivity, and complex hardware/software issues.

Assist departments in defining specifications for software, hardware, and network solutions when evaluating technology purchases or upgrades.

Administrative Duties

Plan, test, implement, and document IT projects to better serve faculty, staff, and student needs.

Maintain accurate asset inventory records as IT equipment is deployed or retired.

Manage warranty processes for computing systems, including required documentation and coordination of defective component returns.

Shift

Monday - Friday, 8am - 5pm, may include some nights and weekends

Minimum Qualifications

High school diploma required.

Experience supporting computer device hardware, software, and operating systems.

In depth knowledge of Microsoft Windows and Microsoft 365.

Apple support experience.

Strong customer service skills.

Ability to lift and maneuver 50 pounds.

Preferred Qualifications

Experience with both Windows and Apple operating systems, computer management systems such as Configuration Manager and JAMF, Active Directory and Group Policy would be desirable. Experience in an Enterprise level IT environment. Excellent customer service and communications skills.

Anticipated Hiring Range

Salary Range:

$16.00 - $22.00 per hour

Grade:

GGS 006

University Title:

System Support Analyst

Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

Sponsorship Information

Employment visa sponsorship is not available for this position.

Benefit Eligibility

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement