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Digital & Process Automation Analyst
Career Insights for Configuration Analyst / Specialist
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Based on New Jersey data
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What they do
A Configuration Analyst or Specialist provides specialized technical assistance in software configuration management, a process to track and control changes in software. May work for a company software configuration management team and assist with all aspects of software configuration management, including software product and application reviews and analysis of system requirements. May work with software users to troubleshoot and resolve software configuration problems.
$106,552 / year median in New Jersey
-5% projected decline
Job Description
WHAT YOU WILL DO
…- Identify, analyze, and support automation opportunities across People & Culture processes and services.
- Partner with stakeholders to document business requirements, map workflows, and recommend scalable process improvements.
- Supports configuration, testing, implementation, and ongoing optimization of workflow automation solutions and digital tools.
- Assist in managing automation backlogs, enhancement requests, and delivery priorities across multiple initiatives.
- Participate in agile delivery activities including sprint planning, backlog refinement, testing, and continuous improvement efforts.
- Collaborate with technical and functional teams to support integrations and workflow solutions across platforms such as ServiceNow, Workday, and Microsoft 365.
- Monitor operational metrics and process performance to identify trends, bottlenecks, and optimization opportunities.
- Support troubleshooting, issue resolution, and root cause analysis for workflow and automation-related challenges.
- Develop and maintain process documentation, knowledge articles, and standard operating procedures.
- Help drive adoption of current and new digital capabilities through training, communication, and change management support.
- Ensure solutions align with enterprise governance, compliance, security, and operational standards.
WHO YOU WILL WORK WITH
…- People & Culture Centers of Excellence including Total Rewards, Talent, Employee Services, Payroll, and P&C Operations
- People & Culture Solutions, Data & Analytics and Digital Experience teams
- Information Technology, Enterprise Applications, and Automation partners ServiceNow, Workday, and Microsoft platform teams
- Cross-functional business stakeholders and operational leaders
- External vendors and implementation partners, as needed
WHAT YOU BRING TO THE TABLE
… (MUST HAVE)- Bachelor's degree in Human Resources, Information Systems, Business, Technology, or related field
- 5+ years of experience supporting digital operations, process improvement, workflow automation, HR technology, or related business functions
- Experience gathering business requirements and translating needs into operational or technical solutions
- Strong analytical, organizational, and problem-solving skills
- Ability to manage multiple priorities and deliver results in a fast-paced environment
- Strong communication and collaboration skills with the ability to work across technical and non-technical teams
- Experience configuring workflows, forms, automations, or digital solutions within low-code/no-code enterprise platforms such as Power Platform, ServiceNow, Workday, or similar technologies.
- Experience with ServiceNow, Workday, Power Platform, or other workflow automation technologies
- Experience supporting or participating in Agile delivery methodologies and continuous improvement initiatives
- Proficiency with Microsoft 365 tools including Copilot, Power Apps, Power Automate, Excel, PowerPoint, Teams, and related collaboration technologies
IT WOULD BE GREAT IF YOU HAVE
… (NICE TO HAVE)- Familiarity with HR service delivery, employee support operations, or enterprise workflow management
- Experience with process mapping, operational reporting, or dashboard development
- Knowledge of IT service management, HR systems, or digital employee experience platforms
- Experience configuring workflows, forms, automations, or digital solutions within low-code/no-code enterprise platforms such as Power Platform, ServiceNow, Workday, or similar technologies.
- Experience supporting change management, user adoption, or training initiatives
- Foundational understanding of basic coding concepts, HTML, and/or scripting to support workflow configuration, troubleshooting, and collaboration with technical partners
- Curiosity and passion for automation, AI, and improving employee experience