A Configuration Analyst or Specialist provides specialized technical assistance in software configuration management, a process to track and control changes in software. May work for a company software configuration management team and assist with all aspects of software configuration management, including software product and application reviews and analysis of system requirements. May work with software users to troubleshoot and resolve software configuration problems.
This role serves as a subject matter expert for Epic configuration, workflows, security setup, company management, and conversion readiness activities. The position plays a critical role in ensuring new organizations are successfully transitioned into our client's Epic environment while maintaining consistency, data integrity, and operational efficiency.
Goal:
Provides day to day functional and technical support for the Applied Epic system. This role is responsible for resolving Epic-related ServiceNow incidents and requests, supporting system and user administration, maintaining data integrity, troubleshooting workflow and configuration issues, and helping ensure the stability and reliability of Epic across all supported business units.
Technical Requirements:
5+ years 1) Advanced knowledge of Applied Epic administration, configuration, and agency structure design. 2) Strong understanding of Epic security configuration, workflows, reporting structures, and user management
Strongly Preferred:
Experience supporting agency acquisitions, MGA integrations, or large-scale Epic implementations Experience participating in system conversions and data migration projects Insurance industry experience Experience supporting Epic conversions, migrations, acquisitions, or agency onboarding initiative Why choose Addison? •
Pay:
We negotiate high salaries using U.S. Bureau of Labor Statistics •
Benefits & Bonuses:
You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses •
Permanent Employment:
Many of Addison's job openings lead to potential permanent employment •
Connections:
You connect directly with hiring managers from renowned organizations Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
