UPMC is hiring a full-time, salaried Systems Analyst-Associate. This role offers flexible work arrangements and the opportunity to build and support applications that directly impact patient care using current, cutting-edge technologies. If you have knowledge of the Agile Scrum process, an understanding of the software development life cycle, and excellent communication skills, apply now!

Job Location:

Hybrid Job Hours:

Standard Monday-Friday business hours,

Eastern Standard Time Purpose:

Under the general direction of the management team and senior staff, this entry level position provides basic analytical and/or programming services, defining requirements, developing and/or maintaining computer applications/systems, and providing services to meet client IT and business needs.

Responsibilities:

• Function in a Scrum Master/PM role supporting the development and maintenance of UPMC developed custom applications.
• Participate in the agile development process for one or more Agile engineering teams, facilitating scrum ceremonies and promoting Agile best practices.
• Partner with Product Owners and technical teams to manage backlogs, prioritize work, and ensure successful sprint and release execution.
• Drive continuous improvement initiatives through sprint metrics, retrospectives, and process optimization efforts.
• Collaborate with business stakeholders, architects, developers, and analysts to translate business needs into actionable work items.
• Support production and operational activities by coordinating incident resolution, root cause analysis, service requests, maintenance activities, and application support efforts to ensure system reliability and business continuity.
• Utilize Azure DevOps and Agile delivery tools to track work, communicate progress, and support data-driven decision making.
• Second and Third Level Support (Including Maintenance Activities): Ability to triage support issues and escalate accordingly. Partner with team members to trouble shoot support issues.

Report Writing/Analysis:

Ability to write, analyze and make basic modifications to reports under the direction of more senior team members.

End User Training:

Review and conduct gap analysis on existing training documentation. Partner with more experienced team members to observe end user training sessions.

Process Improvement:

Review and validate existing processes.

System Integration:

Responsible for individual assigned tasks and validation of testing with system integration. Ability to modify existing test plans.

• Performs in accordance with system-wide competencies/behaviors.
• Performs other duties as assigned.