VDOT Configuration Manager

Position OverviewWe are seeking a highly skilled Configuration Manager with strong ITIL expertise to support its IT Service Management (ITSM) team. This role is responsible for establishing, governing, and continuously improving Configuration Management processes to ensure the integrity, accuracy, and traceability of Configuration Items (CIs).The ideal candidate will have deep experience managing CMDB environments, particularly integrating Azure resources with third-party tools such as Ivanti Neurons for ITSM.Key ResponsibilitiesDevelop, implement, and maintain Configuration Management policies aligned with ITIL standards and Commonwealth of Virginia (COV) guidelinesOwn and manage the CMDB, ensuring data accuracy, completeness, and complianceDefine and enforce standards for CI identification, control, and reportingCollaborate with Change, Incident, Problem, and FinOps teams to support service deliveryPartner with Infrastructure, Network, Security, and Application teams to maintain CI dataMonitor, audit, and improve CMDB data quality and reliabilityEstablish and track KPIs and metrics to measure CMDB health and process maturityProvide guidance and leadership on configuration management best practicesSupport governance, risk, and compliance initiatives