Associate IT Analyst

Job Description:

Who We Are Seattle Pacific University is a Christian institution committed to graduating people of competence and character, becoming people of wisdom, and modeling grace-filled community. Information Technology supports this mission by delivering secure, reliable, and forward-looking technology that enables students, faculty, and staff to do their best work. SPU IT values impact over activity, clarity over complexity, and principles over rigid processes, fostering a culture of service, ownership, transparency, continuous improvement, and thoughtful innovation grounded in stewardship. What We Need The Associate IT Analyst is an on-campus individual-contributor role that supports one or more technical domains that enable end-user computing, learning environments, and institutional operations. This role blends strong technical aptitude, operational discipline, and collaboration to help ensure technology services are reliable, secure, well-documented, and aligned with university priorities. Associate IT Analysts contribute to platform administration, troubleshooting, documentation, and continuous improvement—working independently on routine and moderately complex work, and partnering with senior staff on higher-impact or ambiguous challenges. Associate IT Analysts bring sound judgment, curiosity, and a service-oriented mindset to their work. They contribute to outcomes through technical skill, clear communication, and dependable follow-through. They grow capability through documentation, knowledge sharing, and continuous improvement, and they seek guidance appropriately when risk, scope, or ambiguity increases. The ideal candidate thinks systemically, communicates with clarity, anticipates needs, and delivers practical results that support the university's academic and administrative missions. What You'll Do Technical Support & Domain Support Serve as an escalation point for complex or high-impact technical issues within one or more assigned technical domains, following established procedures and partnering with senior staff as needed. Support the health, reliability, and lifecycle activities of systems and platforms within areas of specialization, including inventory, maintenance, and planned refresh work. Assist with root-cause analysis, recommend practical solutions, and help reduce recurring issues through standardization and automation. Platform Administration, Security & Lifecycle Management Administer and support enterprise platforms, tools, and services aligned to assigned areas of specialization. Ensure systems are configured securely, patched appropriately, documented clearly, and managed consistently throughout their lifecycle. Partner with infrastructure and security teams to embed security and privacy principles into daily operations. Documentation, Standards & Knowledge Management Create, maintain, and improve technical documentation, standards, and operating procedures. Enable consistent execution by others through clear guidance, repeatable processes, and accessible knowledge resources. Reduce reliance on individual knowledge by promoting shared understanding and well-documented practices. Knowledge Sharing, Training & Enablement Provide guidance and collaborate with Help Desk, Tier 1, and Tier 2 staff through mentoring, troubleshooting support, and informal leadership as appropriate for experience level. Contribute to training materials and participate in knowledge-sharing sessions to improve team capability and confidence. Help improve outcomes by enabling others through clear documentation, knowledge sharing, and consistent practices—not by being the sole resolver. Continuous Improvement & Stakeholder Partnership Identify opportunities to improve reliability, security, user experience, and operational efficiency. Evaluate tools, technologies, and approaches for fit within a higher-education environment, balancing innovation with stewardship. Contribute technical input to the Director of User Services and campus stakeholders by providing context, options, and recommendations, and escalating risks or decisions when appropriate. Matrix-Style Assignments Perform other related duties as assigned based on team needs and individual strengths. Collaborate across technical domains to support shared outcomes and institutional priorities. Rotational Operational Support & Incident Triage Participate in SPU IT's rotational operational support model. Serve periodically as an operational triage coordinator ("quarterback"), triaging incoming issues, coordinating ownership, and maintaining clear communication with stakeholders under established guidance. Emphasize judgment, coordination, and service rather than sole issue resolution. What You Bring Technical Expertise & Experience Bachelor's degree in a technical field or equivalent professional experience. Demonstrated proficiency or working knowledge in one or more of the following technical areas of specialization: Endpoint Management & Client Computing (e.g., Windows/macOS administration, MDM, configuration management, patching, compliance, device lifecycle) AV, Classroom, and Learning Space Technologies (e.g., instructional AV systems, control systems, classroom support, learning space lifecycle planning) Field Operations & Systems Support (e.g., on-site technical support, hardware deployment, network/telecom support, printer and peripheral management) User-Facing Enterprise Platforms supporting end-user productivity, collaboration, or instruction Experience supporting and administering systems in a professional or enterprise environment. Experience supporting systems within one or more technical domains and contributing to reliable, repeatable operations through documentation and process improvement. Professional Competencies & Ways of Working Demonstrated ability to collaborate effectively and build trust through credibility, responsiveness, and teamwork. Develops contextual awareness of university operations and enterprise-level priorities. Identifies and recommends fit-for-purpose, maintainable, and scalable solutions. Thinks strategically while executing pragmatically. Communicates clearly and effectively with both technical and non-technical audiences. Operates with strong ownership, accountability, and service orientation. Demonstrates sound judgment and the ability to navigate ambiguity with confidence. Certifications Relevant certifications aligned to area(s) of specialization (preferred, or obtained within an agreed timeframe), such as endpoint, AV, networking, security, or platform-specific credentials.

Examples include:

Extron AV Associate Extron Control Specialist Extron Control Professional Technical Writing (for consideration) CompTIA A+ Certification Cisco Certified Network Associate Azure Network Engineer Associate or similar Microsoft 365

Certified:

Endpoint Administrator Associate (MD‑102)

Microsoft Certified:

Security Operations Analyst Associate (SC‑200) Jamf Certified Admin (Jamf 200 or Jamf Pro Certification) CompTIA Security+ (or CySA+ for stronger candidates) Preferred Qualifications Experience working in higher education or similarly complex, mission-driven environments. Experience in one or more specialization areas beyond baseline operational support. Experience contributing to standards development, documentation, or planning activities. Experience collaborating across multiple technical disciplines to achieve shared outcomes. Work Environment & Cultural Expectations Values impact over activity and results over motion. Embraces continuous improvement and thoughtful innovation. Operates with transparency, humility, and a commitment to shared success. Keeps Christ and the university's mission at the center of decision-making. A personal commitment to Christian faith; enthusiasm for supporting Seattle Pacific University's mission; alignment with the University's Statement of Faith; and willingness to uphold the lifestyle standards of our Christian community. Models SPU IT's Philosophy of Work.

Compensation & Position Details Status:

Full-time Location:

On-campus position in Seattle, WA Rate per hour: $55,000 - $70,000 This position may be filled at different levels within the Associate IT Analyst classification structure based on factors such as technical experience, certifications, areas of specialization, and demonstrated proficiency. Placement within the posted salary range will be determined accordingly.

Benefits:

SPU pays employee premiums for medical, dental, and vision insurance; provides HSA/HRA contributions; contributes 7% to a retirement account with immediate vesting (as eligible); and offers a tuition discount program for employees and qualified dependents.

Additional Information:

Please complete the online application through Workday and be prepared to upload a resume and cover letter. We look forward to hearing how your unique talents and giftings make you a great fit for this role and how you can contribute to the mission of SPU! Founded in 1891, Seattle Pacific University has a long and distinguished history in Christian higher education. Located just minutes from downtown Seattle, SPU seeks to be a premier Christian University fully committed to engaging the culture and changing the world by graduating people of competence and character, becoming people of wisdom, and modeling grace-filled community. Seattle Pacific University seeks applicants committed to its Christian mission. As part of our mission of cultural engagement, SPU is committed to building an excellent staff and faculty that reflects a broad range of talents, experiences and perspectives. Valuing the full array of God's created humanity is an ethos that is inseparable from our Christian faith. At SPU, we recognize this full human array as a basic feature of God's creation and a core theme of the gospel. At the heart of our mission-centered commitment is a desire to represent the breadth of God's kingdom more fully. We strive to become a workplace to recruit, develop, and retain faculty and staff who can embrace, value, and engage differences with humility and care. We invite you to join us on our journey by starting a career at SPU! Seattle Pacific University provides reasonable accommodation to applicants. If you need a reasonable accommodation for any portion of the application or hiring process please contact the Human Resources Department at (206)281-2809, or email hr@spu.edu. Notification must be given at least five (5) working days before the accommodation is needed. This small volume,

SPU:

Who We Are, gathers key documents that articulate the identity and guiding principles of Seattle Pacific — our statement of faith, our enduring commitments, and our expectations for life together in a diverse, academic community. These statements are more than policies; they form the shared framework within which we pursue our mission as educators, scholars, staff, and colleagues. SPU is committed to helping all members of the SPU community provide for their own safety and security. Each year, in compliance with federal law, SPU publishes an Annual Security and Fire Safety Report. This compliance document is available on the SPU website. A print version of the Annual Security and Fire Safety Report is available at the Office of Safety and Security at 601 West Emerson Street, Seattle, WA 98119, or you can request that a copy be mailed to you by calling 206-281-2922. SPU's report contains information regarding campus security and personal safety including topics such as crime prevention, fire safety, crime reporting policies, disciplinary procedures, and other matters of importance related to security and safety on campus. The report also contains information about reported crimes for the three previous calendar years that occurred on campus; in certain off-campus buildings or property owned or controlled by SPU; and on public property within or immediately adjacent to and accessible from, the campus In addition, the report contains information about fires occurring in on-campus student housing facilities during the three preceding calendar years. This information is required by law and is provided by the Seattle Pacific University Office of Safety and Security.