We are looking for an IT EUC Support Analyst to provide hands-on technical support for employees across a dynamic insurance environment in West Des Moines, Iowa. This Long-term Contract position focuses on resolving hardware, software, access, and connectivity issues for both onsite and remote users while helping maintain a dependable end-user computing experience. The ideal candidate brings strong troubleshooting ability, a customer-focused mindset, and experience working within enterprise support operations. You will also contribute to documentation, asset oversight, and technical initiatives that improve service delivery.

Responsibilities:

• Manage and prioritize escalated incidents and service requests, ensuring issues are resolved within established service expectations.
• Deliver technical assistance to onsite and remote employees by diagnosing problems with desktops, laptops, peripherals, applications, and access tools.
• Investigate and resolve Windows-based hardware and software issues so users can quickly return to productivity.
• Support account access and application issues through Active Directory and related administrative tools.
• Maintain accurate records for company devices and related assets to support inventory control and lifecycle tracking.
• Create, revise, and enhance knowledge base content to improve support consistency and team efficiency.
• Participate in endpoint-related projects such as device deployments, refresh activities, software rollouts, and other technical initiatives.
• Assist employees using personal mobile devices for business access by supporting managed applications on iOS and Android platforms.
• Troubleshoot wired and wireless connectivity issues affecting office-based and remote staff.
• Use scripting or automation methods where appropriate to streamline recurring support tasks.