IT Technical Analyst#26-33856

$34.45-$38.15 per hour

Arden, NC

Onsite

Job Description

Our Client, an Automotive company, is looking for an IT Technical Analyst for their Arden, NC location.

Responsibilities:

Business Analysis & Value Alignment

Act as a trusted IT partner for plant leaders, functional stakeholders, IT Managers, and enterprise IT teams.

Translate business challenges into structured IT opportunities with clear requirements, benefits, risks, and value drivers.

Develop business value narratives, one-page summaries, and support documentation for IT initiatives.

Support prioritization of technology requests based on business impact, operational value, and resource readiness.

SAP & Operational Excellence Support

Support SAP excellence initiatives by analyzing process gaps, data quality issues, user adoption needs, and performance trends.

Assist with KPI definition, reporting, and performance reviews related to SAP utilization, inventory, planning, productivity, and service outcomes.

Help connect SAP data quality and process discipline to measurable business results for plant and functional teams.

IT Service, Reporting & Consumption Transparency

Analyze and communicate trends related to IT consumption, including SAP licenses, end-user computing assets, Microsoft tools, engineering software, and service demand.

Provide dashboards, summaries, and recommendations that support data-driven decisions between IT, finance, and business leadership.

Follow ITIL principles for incident, request, problem, and change management while supporting high service quality and SLA performance.

Digitalization, Automation & AI Enablement

Support intake, evaluation, and prioritization of digitalization, automation, AI, and analytics opportunities.

Help define baseline metrics, expected benefits, and success measures for pilots and improvement initiatives.

Partner with business owners to ensure use cases have clear ownership, measurable outcomes, and sustainable adoption plans.

Governance, Resilience & Documentation

Support IT governance, roadmap, compliance, disaster recovery, audit readiness, and risk-tracking activities.

Translate technical risks, controls, and improvement actions into business-impact language.

Prepare clear, structured, and audit-ready documentation for reviews, approvals, and continuous improvement activities.

Requirements:

BA/BS in Information Technology, Business Information Systems, Computer Science, Engineering, Business Administration, or related field preferred.

3+ years of experience in Information Technology, business analysis, IT service delivery, manufacturing systems support, or related technology roles.

Manufacturing environment experience is preferred, with the ability to understand plant operations and connect technology solutions to business outcomes.

SAP knowledge or practical exposure is preferred, especially around business process support, data quality, user enablement, reporting, or operational KPIs.

Strong analytical skills with the ability to interpret data, identify trends, frame business value, and communicate insights clearly.

Demonstrated understanding of ITIL practices, ticketing systems such as ServiceNow, service delivery expectations, and SLA discipline.

Experience supporting dashboards, reporting, documentation, business cases, process maps, or requirements gathering.

Excellent written and verbal communication skills, including the ability to explain technical topics to technical and non-technical audiences.

Strong customer focus, problem-solving skills, listening skills, and action-oriented follow-through.

Ability to collaborate with local teams, enterprise IT, outside vendors, and cross-functional partners.

Self-motivated with strong work ethic and ability to work independently while managing multiple priorities.

Comfortable leading small to medium improvement activities or participating in enterprise and global initiatives.

Ability to provide input to key support processes, standards, procedures, and continuous improvement actions.

Exposure to Microsoft 365, analytics tools, end-user computing, infrastructure concepts, Active Directory, SCCM/endpoint management, network basics, or related IT platforms preferred.