A Technical Consultant or Analyst provides information technology consulting services to businesses and organizations. Advises or manages installation or expansion of computer network systems; provides problem-solving assistance and staff training with new systems. May work independently or as part of a consulting team.
Up to $40.00/hour We are seeking a skilled IT Analyst to provide onsite technical support in a fast-paced manufacturing environment. This role is ideal for IT professionals with experience in desktop support, help desk operations, hardware/software troubleshooting, asset management, and end-user support . Key Responsibilities Provide hands-on technical support for desktop, laptop, mobile device, software, and network-related issues. Diagnose, troubleshoot, and resolve complex hardware and software problems for onsite and remote users. Install, configure, maintain, and upgrade end-user devices, operating systems, and applications. Manage and document incidents, service requests, troubleshooting steps, and resolutions within the service desk system. Support moves, adds, and changes (MAC requests) and maintain accurate IT asset inventories. Collaborate with internal IT teams and third-party vendors to ensure timely issue resolution. Create and maintain technical documentation, procedures, and knowledge base resources. Train end users on technology best practices and help prevent recurring issues. Monitor system performance, generate reports, and support continuous improvement initiatives. Participate in overtime and weekend support as needed to meet production requirements. Qualifications Minimum of 5 years of relevant work experience int he Information Technology Industry. High School Diploma and/or GED, Associates degree in Computer Science or related field Previous experience in IT support, desktop support, help desk, or technical support roles. Strong troubleshooting and problem-solving skills. Experience supporting Windows environments, end-user hardware, software, and peripherals. Ability to prioritize multiple tasks and work independently. Excellent customer service, communication, and documentation skills. Experience with ticketing systems, asset management, and IT service management processes preferred. Employee Benefits Medical, dental, vision, and pet insurance 401(k) Retirement Savings Plan Employee Assistance Program (EAP) Commuter/Parking Accounts People Perks Health Savings Account (HSA) AD&D Insurance Apply today to join a team where your technical expertise will help keep critical business operations running smoothly. About Us Advantage Technical connects top- talent in technology, engineering, and technical fields with forward-looking companies. Advantage Technical is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Advantage Technical offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Advantage Technical is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.
