IT Systems Support Analyst Location:

New Castle, WY -

Onsite Salary:

$80K-$85K We are seeking an IT Systems Support Analyst to provide hands-on technical support for users and systems at a refinery location in New Castle, Wyoming, as well as support several smaller pipeline sites throughout the region. This is a highly hands-on role supporting both traditional IT and operational technology (OT) environments . The ideal candidate has strong end-user support experience, solid Microsoft/Azure fundamentals, basic networking knowledge, and is comfortable working onsite in an industrial/refinery environment.

Key Responsibilities:

Provide onsite and remote end-user support, troubleshooting, PC imaging/deployment, hardware, software, mobile devices, printers, AV, and VoIP Support Azure and on-prem Active Directory in a hybrid environment Perform Level 1 networking support, including VLANs, connectivity troubleshooting, and basic subnetting Assist with server/storage, network hardware, cabling, data centers, network closets, and other physical infrastructure Support IT and OT systems in a refinery/industrial environment Track incidents and requests through ServiceNow and create Knowledge Base Articles/documentation Partner with network, infrastructure, operations, and engineering teams to troubleshoot and resolve issues Maintain hardware assets, system documentation, equipment inventories, and network information Participate in an on-call rotation for after-hours support

What We're Looking For:

3+ years of IT support/infrastructure experience 2+ years troubleshooting Microsoft Windows environments Experience with Azure and on-prem Active Directory Basic networking knowledge, including VLANs, subnetting, and connectivity troubleshooting Strong troubleshooting and problem-solving skills Detail-oriented with strong documentation/KBA skills Excellent customer service skills with the ability to work patiently and professionally with end users Comfortable working in a refinery/industrial environment and following strict safety procedures Ability to participate in an on-call rotation and respond onsite when required Must be able to work onsite in

New Castle, WY Relocation:

Candidates interested in relocating are welcome to apply; however, relocation assistance is not provided.