Find Jobs

Find Jobs Near You – Available Work in Your Location

Skip to job details

Back to Results

Apply for this opportunity

To apply for this job, you'll continue to an external website or email application.

Apply Offsite

TNT Staffing

Five9 Telecom Support engineer

Pay: Not specified

Posted: 6 weeks ago

Location: New York, NY (Hybrid)

Last Updated: 2 weeks ago

Hours: Full-Time

Expires: 9/27/2026

Career Insights for Telecommunications Specialist / Engineer

See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.

Scorecard

Based on New York data

Review key factors to help you decide if this role fits your goals. How is this calculated?

Were these scores useful?

What they do

A Telecommunications Specialist or Engineer designs or configures telecommunications systems, including electronic communication systems for voice, video, or data. Supervises system installation and maintenance.

$107,252 / year median in New York

-9% projected decline

Explore Career

Job Description

Five9 Telecom Support Engineer (Five Nines Reliability) Level 1/2

Location:

NYC Penn Station Are Employment Type:

Contract Hybrid - three days on site Position Summary We are seeking an experienced Five9 Telecom Support Engineer to provide advanced technical support, administration, troubleshooting, and optimization of our Five9 Cloud Contact Center platform . The ideal candidate has strong experience supporting cloud-based telephony environments, SIP communications, call routing, integrations, and enterprise contact center technologies. This individual will work closely with customers, carriers, network teams, and internal engineering teams to resolve complex issues and continuously improve platform performance. Key Responsibilities Provide Tier 1/Tier 2 support for the Five9 Cloud Contact Center platform Monitor and maintain platform availability, performance, and voice quality Troubleshoot complex voice, SIP, routing, and call-flow issues.

Configure and support:

Five9 users, agents, campaigns, queues, and skills IVR workflows and call routing strategies Dial plans and call treatment log Five9 Administration & Troubleshooting