WYN Consultants is seeking a Telecom Expense Management Specialist to support the management, optimization, and continuous improvement of telecom and technology expenses across the organization. This position will work closely with internal stakeholders, service providers, and technology partners to ensure accurate billing, effective expense management, contract compliance, and operational efficiency. The Telecom Expense Management Specialist will be responsible for analyzing telecom invoices and usage, identifying billing discrepancies and cost-saving opportunities, maintaining accurate telecom inventory and account information, and supporting the organization's overall telecom expense management strategy. The ideal candidate will reside in the Dallas, TX area . This is a hybrid position . Primary Duties & ResponsibilitiesTelecom Expense Management Manage and support day-to-day telecom expense management activities across voice, data, wireless, and related technology services. Review and validate telecom invoices for accuracy, contract compliance, usage, taxes, fees, and recurring charges. Identify billing discrepancies, duplicate charges, unauthorized services, and other potential cost issues. Coordinate with telecom carriers and service providers to research and resolve billing issues. Track credits, refunds, adjustments, and disputed charges through resolution. Maintain accurate records of telecom services, circuits, accounts, devices, and associated expenses. Support the ongoing optimization of telecom services and expenses. Telecom Inventory and Account Management Maintain accurate inventory records for telecom services, circuits, wireless devices, phone numbers, and related assets. Reconcile telecom inventory against carrier invoices and internal records. Identify inactive, underutilized, or unnecessary services and recommend appropriate actions. Support the provisioning, modification, suspension, and termination of telecom services. Maintain documentation related to telecom accounts, services, contracts, and billing information. Ensure telecom inventory and expense data remain accurate and current. Invoice Analysis and Cost Optimization Analyze telecom invoices and expense data to identify trends, anomalies, and opportunities for savings. Monitor monthly telecom spending and investigate significant variances. Evaluate usage patterns and service requirements to identify opportunities for service optimization. Assist with contract and rate-plan reviews to ensure the organization is receiving contracted pricing and services. Support initiatives designed to reduce unnecessary telecom expenses without negatively impacting business operations. Prepare reports and analysis related to telecom spending, savings, usage, and service performance. Vendor and Carrier Management Serve as a point of contact for telecom carriers, vendors, and service providers regarding billing and service-related matters. Coordinate issue resolution with vendors and carriers. Track service requests, billing disputes, credits, and escalations. Assist with vendor performance monitoring and service reviews. Support contract renewals, pricing reviews, and service changes as needed. Maintain accurate vendor and carrier documentation. Reporting and Data Management Develop and maintain telecom expense reports, dashboards, and management summaries. Provide visibility into telecom spending, usage, inventory, and cost trends. Maintain accurate expense and inventory data within applicable systems. Reconcile telecom billing information with internal financial and operational records. Identify data inconsistencies and work with appropriate stakeholders to resolve them. Provide reporting and analysis to support business and financial decisions. Process Improvement Identify opportunities to improve telecom expense management processes and controls. Develop and maintain standard operating procedures related to telecom expense management. Support automation and process improvements that increase efficiency and reduce manual work. Document workflows, procedures, account information, and vendor processes. Recommend improvements to billing validation, inventory management, reporting, and expense controls. Support implementation of approved process improvements. Cross-Functional Collaboration Partner with Finance, IT, Procurement, Operations, and other internal departments on telecom-related initiatives. Work with stakeholders to validate telecom requirements and service usage. Support budgeting and forecasting activities related to telecom expenses. Assist with new site deployments, service changes, technology initiatives, and organizational changes impacting telecom services. Coordinate with internal teams and external providers to ensure timely completion of telecom-related projects. Provide ongoing support and guidance regarding telecom expense and service management. Strategic Support Support initiatives designed to improve telecom cost management, operational efficiency, and service utilization. Assist with evaluating new telecom services, technologies, vendors, and pricing models. Analyze telecom spending and operational data to identify trends and potential improvements. Participate in projects involving carrier transitions, technology changes, contract negotiations, and service optimization. Provide analytical support for strategic telecom and technology initiatives. Serve as a trusted resource for telecom expense management-related projects and assignments. Qualifications, Education & Experience Associate's or bachelor's in business administration, Information Systems, Finance, Accounting, Operations Management, Telecommunications, or a related field preferred. Minimum of 3-5 years of experience in Telecom Expense Management, telecommunications, IT operations, procurement, financial analysis, or a related function. Experience managing or analyzing telecom invoices, carrier billing, service inventories, and telecom expenses. Strong understanding of telecommunications services, including voice, data, wireless, circuits, and related services. Demonstrated experience identifying billing discrepancies and managing invoice disputes. Experience working with telecom carriers, vendors, and service providers. Strong analytical and problem-solving skills with the ability to interpret complex billing and expense data. Proficiency with Microsoft Excel and experience working with spreadsheets, reporting tools, or expense management systems. Strong attention to detail and ability to manage multiple priorities and deadlines. Excellent written and verbal communication skills. Ability to collaborate effectively with Finance, IT, Procurement, Operations, and external vendors. Experience with Telecom Expense Management (TEM) platforms is strongly preferred. Experience with telecom inventory management, contract management, or cost optimization is preferred. Candidates must be legally authorized to work in the United States without current or future employer sponsorship.

Pay:

$20.00 - $25.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Parental leave Work from home

Education:

Associate (Required)

Experience:

Accounts payable: 3 years (Required) Account management: 3 years (Preferred)

Telecom Expense Management:

3 years (Preferred)

Language:

English (Required)

Location:

Dallas, TX 75244 (Preferred) Ability to

Commute:

Dallas, TX 75244 (Preferred) Willingness to travel: 25% (Preferred)

Work Location:

Hybrid remote in Dallas, TX 75244