Lead User Experience Designer Office of Personnel Management Office of the Chief Informion Officer Summary As a Lead User Experience Designer with the U.S. Office of Personnel Management, you will shape how the Federal workforce experiences digital government. You will lead research, design, and usability testing for a large-scale web applicion, build the design system and standards th keep it consistent and accessible, and bring modern design practice to leaders and teams across the agency

• turning research and emerging technology into services people actually want to use.

Learn more about this agency Summary As a Lead User Experience Designer with the U.S. Office of Personnel Management, you will shape how the Federal workforce experiences digital government. You will lead research, design, and usability testing for a large-scale web applicion, build the design system and standards th keep it consistent and accessible, and bring modern design practice to leaders and teams across the agency

• turning research and emerging technology into services people actually want to use.

Learn more about this agency Overview Help Accepting applicions Locion few vacancies in the following locions: Lakewood, CO Washington, DC Macon, GA Kansas City, MO Boyers, PA Philadelphia, PA San Antonio, TX No mching locions found. Work site options Telework eligible Yes—as determined by the agency policy. Remote job No Relocion expenses reimbursed No Salary $143,913

• $187,093 per year Pay scale & grade GS 14 Promotion potential None Learn more about pay scale and grade Pay scale and grade determines the salary of the job.

Work schedule Full-time Travel Required Not required Appointment type Multiple Occupions and job series 2210 Informion Technology Management Supervisory stus No Federal service type This job is in the Competitive Service Represented by a union No Drug test No Security clearance Not Required Position sensitivity and risk Modere Risk (MR) Jobs require a background check and some require a security clearance . The type depends on the job. Background check type Credentialing Suitability/Fitness Financial disclosure required No Some jobs require financial disclosure to identify conflicts of interests. Announcement number 26-RGJ-13060054-DH Control number 884236900 This job is open to Help The public U.S. Citizens, Nionals or those who owe allegiance to the U.S. Career transition (CTAP, ICTAP, RPL) Federal employees whose job, agency or department was elimined and are eligible for priority over other applicants. Videos Duties Help Lead end-to-end UI/UX design for a large-scale web applicion, from user research and informion architecture through high-fidelity design and usability testing. Establish and maintain the design system

• component library, design tokens, interaction pterns, and documented usage standards
• governing visual and functional consistency across all user-facing interfaces. Produce high-fidelity designs and interactive prototypes in Figma, including reusable component libraries, responsive layouts, and annoted specificions for development handoff. Evalue and apply emerging technologies, including AI-enabled capabilities, to improve digital services and user experiences
• assessing them for usability, accessibility, customer needs, and responsible implemention.

Apply user research, customer da, and human-centered design methods to inform product, service, and technology decisions. Serve as the technical design authority for the program: review and provide direction on design work performed by contractor and partner staff, and guide development teams in faithful implemention. Ensure digital products meet Section 508 and WCAG accessibility standards as well as modern web design and usability standards. Collabore with product, engineering, business, and customer experience teams to transle customer requirements into digital solutions. Advise stakeholders on user-centered design practices through consultions, design reviews, demonstrions, and communities of practice. Requirements Help Conditions of employment Must be a U.S. Citizen or Nional Males born after 12-31-59 must be registered for Selective Service Suitable for Federal employment, determined by a background investigion May be required to successfully complete a probionary period Candides will not be hired based on their race, sex, color, religion, or nional origin Complete the initial online assessment and USAHire Assessment, if required You required to report to an OPM assigned office. This announcement may be used to make Term or Permanent appointments. This position is not eligible for inclusion in a bargaining unit Qualificions To qualify for this position, you must demonstre proficiency in the following competencies or above the minimum levels shown and meet the specialized experience requirements described below. Competency Minimum Proficiency Level Attention to Detail 4-Advanced Customer Service 4-Advanced Decision Making 3-Intermedie Informion Management 4-Advanced Interpersonal Skills 4-Advanced Oral Communicion 3-Intermedie Problem Solving 4-Advanced Teamwork 4-Advanced Technical Competence 4-Advanced Requirements Analysis 4-Advanced Systems Life Cycle 4-Advanced Project Management 3-

Intermedie Specialized Experience:

You must demonstre knowledge, skills, and abilities/competencies reled to the work of this position, normally tained through the equivalent of one year of specialized experience the GS-13 level or equivalent, or obtained through other means. Specialized experience for this position is defined as: Conducting user research and applying research findings, customer da, or usability results to design or improve digital products and services; Designing and testing user experiences using methods such as service design, interaction design, user interface design, informion architecture, content stregy, or forms design; Evaluing or incorporing artificial intelligence-enabled tools, capabilities, or other emerging technologies into digital products, services, or business processes based on user or organizional requirements; Collaboring with product, engineering, business, or customer experience teams to transle customer requirements into product, service, or technical solutions; and Developing and communicing design recommendions, technical options, implemention approaches, risks, or delivery considerions to stakeholders and technical teams. You must meet all qualificion and eligibility requirements by the closing de of this announcement. Experience refers to paid and unpaid experience, including volunteer work done through Nional Service programs (e.g., Peace Corps, AmeriCorps) and other organizions (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience th transles directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Additional informion This announcement used to fill vacancies through OPM-authorized Direct Hire Authority due to Critical Hiring Need/Severe Shortage of Candides. Veteran preference and traditional ring/raking of applicants do not apply. For more informion on OPM's authorizion of Direct Hire Authority, please : https://www.opm.gov/policy-da-oversight/hiring-informion/direct-hire-authority/ Relocion expenses will not be paid. This job opportunity announcement may be used to fill additional similar vacancies across OPM. If you are unable to apply online and would like to request informion about the Alterne Applicion process, please use the contact informion the bottom of this announcement.

Reasonable Accommodion Requests:

If you believe you have a disability (i.e., physical or mental), covered by the Rehabilition Act of 1973 as amended and Americans with Disabilities Act 1990 as amended, th would interfere with completing the USA Hire Competency Based Assessments, you granted the opportunity to request a reasonable accommodion in your online applicion. Requests for Reasonable Accommodions for the USA Hire Competency Based Assessments and approprie supporting documention for Reasonable Accommodion must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for Reasonable Accommodions are made on a case-by-case basis. If you meet the minimum qualificions of the position, after notificion of the adjudicion of your request, you will receive an email invition to complete the USA Hire Competency Based Assessments, based on your adjudicion decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a Reasonable Accommodion, please review the Procedures for Requesting a Reasonable Accommodion for Online Assessments here: https://help.usastaffing.gov/Apply/index.php?title=Reasonable_Accommodions_for_USA_Hire As a condition of employment for accepting this position, you may be required to serve a 1-year probionary period during which we will evalue your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizional goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probionary period your employment termined unless you receive certificion, in writing, th your continued employment advances the public interest. Expand Hide additional informion Candides should be committed to improving the efficiency of the Federal government, passione about the ideals of our American republic, and committed to upholding the rule of law and the United Stes Constitution. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. How you evalued You evalued for this job based on how well you meet the qualificions above. You evalued based on how well you meet the qualificions listed in this vacancy announcement. Your qualificions evalued based on your applicion merials (e.g., resume, supporting documents), your responses on the applicion questionnaire, and your responses to all assessments required for this position. You assessed on the following competencies (knowledge, skills, abilities, and other characteristics): Accountability Attention to Detail Customer Service Decision Making Flexibility Influencing/Negotiing Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork The USA Hire Assessment includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be You will not be considered for the position if you score below the cut score or fail to complete the assessment. Oversting your qualificions and/or experience in your applicion merials or applicion questionnaire may result in your removal from considerion. Cheing on an assessment may also result in your removal from considerion.

Career Transition Assistance Programs :

These programs apply to employees who have been involuntarily separed from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: 1) meet CTAP or ICTAP eligibility criteria; 2) be red well-qualified for the position (obtain a score of 85 or higher on the assessments); and 3) submit the approprie documention to support your CTAP or ICTAP eligibility. For more informion : http://www.opm.gov/rif/employee_guides/career_transition.asp . Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. Required documents Required Documents Help To apply for this position, you must provide a complete Applicion Package which includes: Your Resume showing the applicant's name, email address, work schedule, hours worked per week, des of employment, and duties performed to include pay plan, series, and grade level for relevant federal experience. Your resume must show complete informion for each job entry to support minimum qualificions. Only the first 2 pages of the resume/applicion used to verify minimum qualificions. Please be sure to include specific des of employment and work schedule(s). Do not include the following types of informion in your resume: Classified or government sensitive informion Social Security Number (SSN) Photos of yourself Personal informion, such as age, sex, religious affiliion, etc. Encrypted and digitally signed documents Other supporting documents : Cover Letter, optional Career Transition Assistance Program (CTAP)/Interagency Career Transition Assistance Program (ICTAP)Documention, if applicable (e.g., Certificion of Expected Separion, Reduction-In-Force Separion Notice, or Notice of Proposed Removal; SF-50 th documents the RIF separion action; and most recent performance appraisal.) If you are requesting a reasonable accommodion to the USA Hire Competency Based Assessments, submit documention to support your request, including the Reasonable Accommodion Request Form found here . Failure to submit any of the above-mentioned required documents may result in loss of considerion due to an incomplete applicion package. It is your responsibility to ensure all required documents have been submitted. ? If you are relying on your educion to meet qualificion requirements: Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Educion . Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring. How to Apply Help Please read the entire announcement and all the instructions before you begin an applicion. To apply and be considered for this position, you must complete all required questionnaires, assessments and submit all required documention as specified in the How to Apply and Required Documents section. The complete applicion package must be submitted by 11:59 PM (ET) on the closing de of the announcement to receive considerion. The applicion process is as follows: 1. Click the Apply Online button. 2. Answer the questions presented in the applicion and tach all necessary supporting documention. 3. Click the Submit Applicion button prior to 11:59 PM (ET) on the announcement closing de. 4. If you are required to complete any USA Hire Assessments, you notified after submitting your applicion. The notificion provided in your applicion submission screen and via email. The notificion will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this applicion" to return to your assessment completion notice. 5. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials. 6. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodion before beginning the assessments should you have a disability covered under the Rehabilition Act of 1973 as amended. 7. Set aside least 3 hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue ler, you can re-use your unique assessment link. 8. Your responses to the USA Hire Assessments reused for one year (in most cases) from the de you complete an assessment. If future applicions you submit require completion of the same assessments, your responses automically reused. For more general informion, system requirements, reasonable accommodion informion, and to request assistance regarding the USA Hire Assessments, review the following resources: https://help.usastaffing.gov/Apply/index.php?title=USA_Hire_Assessments To upde your applicion, including supporting documention: During the announcement open period, return to your USAJOBS account, find your applicion record, and click Edit my applicion. This option will no longer be available once the announcement has closed. To view the announcement stus or your applicion stus: Click on this: https://www.usajobs.gov/Help/how-to/applicion/stus/ . Your applicion stus page is where you can view your applicion stus, USA Hire assessment completion stus, and review your notificions sent by the hiring agency regarding your applicion. You may preview the assessment questionnaire by clicking here: https://apply.usastaffing.gov/ViewQuestionnaire/13060054 Agency contact informion OPM Human Resources Phone 202-606-9321 jobs@opm.gov Address OPM Human Resources 1900 E St., NW Washington, DC 20415 US Next steps Once referred, you may be asked to complete a structured interview, written demonstrion, and/or fit interview. Delibere tempts to falsify informion may be grounds for not selecting you or for dismissing you from the position/agency during the probionary period. Once your online applicion is submitted you will receive a confirmion notificion by email. Your applicion evalued. You will receive another notificion about the stus of your applicion. We expect to make a job offer within 40 days after the closing de of the announcement. After making a tentive job offer, we will conduct a suitability/security background investigion. An agency may not request, orally, in writing, or electronically through the USA Jobs website or other electronic means, th an applicant for appointment for a position in the civil service disclose criminal history record informion before the appointing agency extends a conditional offer of employment. If you believe you were asked about your criminal history improperly, contact the agency or https://www.opm.gov/about-us/careers

• opm/opportunities/ Fair and transparent The Federal hiring process is set up to be fair and transparent.

Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request Required Documents Help To apply for this position, you must provide a complete Applicion Package which includes: Your Resume showing the applicant's name, email address, work schedule, hours worked per week, des of employment, and duties performed to include pay plan, series, and grade level for relevant federal experience. Your resume must show complete informion for each job entry to support minimum qualificions. Only the first 2 pages of the resume/applicion used to verify minimum qualificions. Please be sure to include specific des of employment and work schedule(s). Do not include the following types of informion in your resume: Classified or government sensitive informion Social Security Number (SSN) Photos of yourself Personal informion, such as age, sex, religious affiliion, etc. Encrypted and digitally signed documents Other supporting documents : Cover Letter, optional Career Transition Assistance Program (CTAP)/Interagency Career Transition Assistance Program (ICTAP)Documention, if applicable (e.g., Certificion of Expected Separion, Reduction-In-Force Separion Notice, or Notice of Proposed Removal; SF-50 th documents the RIF separion action; and most recent performance appraisal.) If you are requesting a reasonable accommodion to the USA Hire Competency Based Assessments, submit documention to support your request, including the Reasonable Accommodion Request Form found here . Failure to submit any of the above-mentioned required documents may result in loss of considerion due to an incomplete applicion package. It is your responsibility to ensure all required documents have been submitted. ? If you are relying on your educion to meet qualificion requirements: Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Educion . Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring. How to Apply Help Please read the entire announcement and all the instructions before you begin an applicion. To apply and be considered for this position, you must complete all required questionnaires, assessments and submit all required documention as specified in the How to Apply and Required Documents section. The complete applicion package must be submitted by 11:59 PM (ET) on the closing de of the announcement to receive considerion. The applicion process is as follows: 1. Click the Apply Online button. 2. Answer the questions presented in the applicion and tach all necessary supporting documention. 3. Click the Submit Applicion button prior to 11:59 PM (ET) on the announcement closing de. 4. If you are required to complete any USA Hire Assessments, you notified after submitting your applicion. The notificion provided in your applicion submission screen and via email. The notificion will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this applicion" to return to your assessment completion notice. 5. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials. 6. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodion before beginning the assessments should you have a disability covered under the Rehabilition Act of 1973 as amended. 7. Set aside least 3 hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue ler, you can re-use your unique assessment link. 8. Your responses to the USA Hire Assessments reused for one year (in most cases) from the de you complete an assessment. If future applicions you submit require completion of the same assessments, your responses automically reused. For more general informion, system requirements, reasonable accommodion informion, and to request assistance regarding the USA Hire Assessments, review the following resources: https://help.usastaffing.gov/Apply/index.php?title=USA_Hire_Assessments To upde your applicion, including supporting documention: During the announcement open period, return to your USAJOBS account, find your applicion record, and click Edit my applicion. This option will no longer be available once the announcement has closed. To view the announcement stus or your applicion stus: Click on this: https://www.usajobs.gov/Help/how-to/applicion/stus/ . Your applicion stus page is where you can view your applicion stus, USA Hire assessment completion stus, and review your notificions sent by the hiring agency regarding your applicion. You may preview the assessment questionnaire by clicking here: https://apply.usastaffing.gov/ViewQuestionnaire/13060054 Expand Hide how to apply Agency contact informion OPM Human Resources Phone 202-606-9321 jobs@opm.gov Address OPM Human Resources 1900 E St., NW Washington, DC 20415 US Next steps Once referred, you may be asked to complete a structured interview, written demonstrion, and/or fit interview. Delibere tempts to falsify informion may be grounds for not selecting you or for dismissing you from the position/agency during the probionary period. Once your online applicion is submitted you will receive a confirmion notificion by email. Your applicion evalued. You will receive another notificion about the stus of your applicion. We expect to make a job offer within 40 days after the closing de of the announcement. After making a tentive job offer, we will conduct a suitability/security background investigion. An agency may not request, orally, in writing, or electronically through the USA Jobs website or other electronic means, th an applicant for appointment for a position in the civil service disclose criminal history record informion before the appointing agency extends a conditional offer of employment. If you believe you were asked about your criminal history improperly, contact the agency or https://www.opm.gov/about-us/careers

• opm/opportunities/ Expand Hide next steps Fair and transparent The Federal hiring process is set up to be fair and transparent.

Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request Additional locions Boyers, PA Philadelphia, PA San Antonio, TX Overview Help Accepting applicions Locion few vacancies in the following locions: Lakewood, CO Washington, DC Macon, GA Kansas City, MO Boyers, PA Philadelphia, PA San Antonio, TX No mching locions found. Work site options Telework eligible Yes—as determined by the agency policy. Remote job No Relocion expenses reimbursed No Salary $143,913

• $187,093 per year Pay scale & grade GS 14 Promotion potential None Pay scale and grade determines the salary of the job.

Work schedule Full-time Travel Required Not required Appointment type Multiple Occupions and job series Supervisory stus No Federal service type This job is in the Competitive Service Represented by a union No Drug test No Security clearance Not Required Position sensitivity and risk Jobs require a and some require a . The type depends on the job. Background check type Financial disclosure required No Some jobs require to identify conflicts of interests. Announcement number 26-RGJ-13060054-DH Control number 884236900