ServiceNow UI/UX Designer at HRUCKUS ServiceNow UI/UX Designer at HRUCKUS in Parcel Return Service, Washington DC Posted in about 12 hours ago.

Type:

full-time Veteran Firm Seeking a ServiceNow UI/UX Designer for a Onsite Assignment in Washington, DC My name is Stephen Hrutka, and I lead a Veteran-owned consulting firm in Washington, DC, focused on strategic sourcing, supply chain, and IT Staffing. We want to fill a ServiceNow UI/UX Designer role for the Office of the Chief Technology Officer (OCTO) in the DC Government. The ideal candidate is a DMV resident with 5+ years of enterprise UI/UX design experience, 4+ years of hands-on design experience within the ServiceNow platform, and proficiency in Section 508/WCAG 2.1 AA accessibility standards. ServiceNow certifications (CSA/CAD) and Agile/Scrum experience are highly desired. If you're interested, I'll gladly provide more details about the role and further discuss your qualifications. Thanks, Stephen M Hrutka Principal Consultant www.hruckus.com

Executive Summary:

HRUCKUS is looking for an experienced ServiceNow UI/UX Designer to lead the design and enhancement of user-centered digital experiences across the District of Columbia Government's ServiceNow platform.

Position Description:

This role will collaborate with business stakeholders, developers, and end users to create intuitive, accessible, and visually engaging solutions that improve service delivery for District employees, businesses, and residents while ensuring alignment with enterprise standards, accessibility requirements, and ServiceNow best practices.

Position Responsibilities:

Design end-to-end user experiences for ServiceNow modules, portals, and Employee/Customer Workspaces, including wireframes, user flows, interactive prototypes, and high-fidelity visual designs. Partner with business analysts, ServiceNow developers, and agency stakeholders to translate functional requirements into intuitive, accessible interface designs. Conduct user research, usability testing, and stakeholder interviews to inform design decisions and validate solutions with real end users (District employees, businesses, and residents). Build and maintain design systems, style guides, and reusable UI components consistent with ServiceNow's Now Design System and DC government branding/accessibility standards. Design and configure Service Portal widgets, UI Builder pages, and Now Experience components, ensuring designs are technically feasible within platform constraints. Ensure all designs meet Section 508 / WCAG 2.1 AA accessibility standards and are tested for compliance. Collaborate with ServiceNow developers/administrators during build and QA phases to ensure design fidelity is preserved through implementation. Create and maintain UX documentation, including personas, journey maps, information architecture diagrams, and design specifications. Present design concepts and rationale to technical and non-technical stakeholders, including agency leadership. Stay current on ServiceNow platform releases (ex: new Now Experience UI Builder capabilities) and recommend design improvements accordingly. Support change management and training efforts by producing clear visual documentation of new interfaces and workflows.

Required Qualifications:

Minimum of 5 years of professional experience in UI/UX design, with demonstrated experience designing for enterprise software platforms. At least 4 years of hands-on experience designing within or for the ServiceNow platform (Service Portal, UI Builder/Now Experience, Workspaces, or Virtual Agent interfaces). Solid understanding of user-centered design methodology, including user research, journey mapping, wireframing, and usability testing Excellent communication skills, with the ability to present and defend design decisions to both technical and non-technical audiences.

Minimum Education/ Certification Requirements:

Bachelor's degree in Design, Human-Computer Interaction, Information Systems, Computer Science, or a related field, or equivalent professional experience. The target annual salary is $57,904.00 - $62,040.00.