Senior Designer, Global UXUI Experience Design- Call Center (2 year project hire) Universal Orlando Resort - 4.0 Orlando, FL Job Details Full-time 20 hours ago Qualifications Basic graphic design principles Requirements design Loyalty marketing E-commerce Loyalty programs Graphic design software Requirements analysis Professional art or design Business requirements Brand identity design InVision Full Job Description

JOB SUMMARY

The Sr. Designer, UXUI role will be a core member of the Global UXUI Experience Design team at Universal Parks and Resorts, working with a cross functional team focused on identifying opportunities to enhance customer engagement by executing an elegant and seamless experience. Key member in creating opportunities for revenue growth through design executions, measuring demand and loyalty marketing across the customer buying process. Executes, participates or leads the entire process from inception to execution while working collaboratively with a cross functional team.

MAJOR RESPONSIBILITIES

Lead the holistic view of the product across integration (customer and technical) points to provide a superior, seamless experience from daily execution to longer-term strategies. Strong domain knowledge in marketing, analysis, personalization and engagement across digital channels. Synthesize product design and consumer trends to recommend clear, specific solutions using a Global Design System, to meet consumer needs. Execute and provide design artifacts that support UXUI best practices across integration (customer and technical) points to provide a superior, seamless experience from daily improvements to longer-term strategies Work closely with business, design, product and IT leaders as a point of contact for specific design initiatives. Lead content design functions, collaborating with partners across the company to understand the needs of our teams, our audiences and implement design solutions to best serve those needs. Understand and actively participate in Environmental, Health & Safety responsibilities by following established policy, procedures, training and team member involvement activities. Perform other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Consistent attendance is a job requirement.

EDUCATION

Bachelor's degree in Graphic Design, Human Centered Interaction, Interaction Design or related field is required.

EXPERIENCE

5+ years of relevant experience in ecommerce sites, rewards/engagement and loyalty programs working with data-driven product development teams. Must present a portfolio of work that illustrates strong UX, visual design and interaction design excellence, brand creation; or equivalent combination of education and experience.

ADDITIONAL INFORMATION

Demonstrated success creating end-to-end digital product designs in the consumer technology sector Should have exceptional brand, visual, and interaction design skills and a depth of experience working across the user-centered design process: from conducting and leveraging research (quantitative and qualitative) to prototyping and implementation to testing and evaluation.

Strong foundational design skills:

Typography, layout, composition, color theory, iconography, UXUI, motion/interaction design and branding Experience creating and documenting UI toolkits, style guides, and front-end frameworks for design and development teams Experience leading cross-functional reward, loyalty, and customer community projects intended to drive engagement and business value. Experience in building cross-channel experiences in growth marketing.

Experience utilizing user-centric design methodology:

Gathering/shaping requirements, defining user stories, storyboarding features and iterating based on user feedback/testing Knowledge of current challenges in the marketing environment such as attribution of marketing touch points, understanding customer lifetime value, and the use of data science led personalization A desire to tackle and solve problems, from big picture strategy to granular details Passionately advocate for the user Comfortable with agile transformation. A positive attitude, open mind, and desire to collaborate and learn Highly proficient in Adobe Creative Suite, Sketch, InVision, and Abstract Bachelor's degree or higher (or experience) in Graphic Design, Human Centered Interaction and/or Interaction Design Your talent, skills and experience will be rewarded with a competitive compensation package. Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means. Universal Orlando Resort. . Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2026 Universal Studios.