Support the evolution of the Customer Experience, developing the CX portfolio, roadmap, and reference architecture Interact with a cross-functional team and drive customer experience strategy and best practices to implement applications and platforms while maintaining a cohesive end-to-end experience Participate in delivery of projects, working through the many obstacles along the way across multiple teams, roles (UI/UX designers, business analysts, product owners, etc) and organizations through diligent planning, attention to detail, communications, and efficient decision making Strong passion and hands-on technical experience Support the production of concept service designs and/or participate in the creation of artifacts by domain architects and implement personas, journey maps, storyboards, etc. Utilize exceptional problem-solving skills to work through difficult challenges and identify executable solutions Effectively collaborate with other eBusiness CX architects, technical architects and data/content owners to define elements needed to deliver the experience Stay current with innovative improvements/processes available in the larger world of experience design
Required Qualifications:
Top 4
Skills:
Proficient in Figma, asks insightful questions, effective communication, willingness to collaborate At least 3+ years UX Design experience Preference will be given to candidates who have proven experience designing complex solutions for complete digital environments 3 years of experience with design tools such as Figma (required 1+ years), Sketch and other UX/UI software Comfortable working autonomously with product and engineering teams (Desired) 3+ year exp designing complex systems or applications