Tires and Service Team Lead

Department:

Tire & Service Reports To:

General Manager Status:

Non-Exempt Description:

The team lead focuses on leading and supporting a sales and shop team to ensure smooth daily operations, strong sales performance, and excellent customer service. Managing staff, coordinating workflow, maintaining accurate inventory and documentation, enforcing safety and company standards, and driving productivity and continuous improvement. Duties and Responsibilities include the following. Other duties may be assigned. Lead weekly team meetings covering schedules, goals, performance, safety, and team engagement Supervise daily sales operations while coaching, training, and supporting staff development Foster a positive, professional, and productive work environment, including onboarding new employees Oversee sales performance, ensuring targets are met and processes, promotions, and service standards are followed Support customer interactions by guiding communication, assisting with sales, and resolving escalated issues Ensure all customers receive prompt, professional, and courteous service Coordinate workflow between the front counter and shop to maintain efficiency and timely job completion Maintain accurate documentation, enforce company policies, and oversee vehicle assessments and repair decisions Monitor and manage inventory, including tracking tire stock and ensuring accurate handling of delivery tickets Track team productivity, report performance to management, drive process improvements, and enforce safety and cleanliness standards Assists all customers and co-workers while being polite and courteous at all times. Follows all safety policies and procedures.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Education/Experience:

High school diploma or general education degree (GED); or equivalent combination of education and experience. Experience or knowledge in the automotive industry.

Certificates and Licenses:

Valid driver s license

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, use hands, and talk or hear. While doing this job the employee will be primarily on their feet for long periods of time.

The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 50 pounds. The employee must occasionally lift and/or move up to 100 pounds. For heavier merchandise lifting devices and/or assistance is required.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to work near moving mechanical parts, fumes or airborne particles, and outdoor weather conditions. This is a smoke free environment for safety reasons. The noise level in the work environment is usually loud.

Disclaimer:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Equal Employment:

Wilbert's is an equal employment organization that hires employees without regard to race, religion, color, national origin, citizenship, gender, age, veteran status, disability in accordance with Federal, State and Local employment laws.