Cargo Operation Coordinator-MIA Air China Limited

• 3.8 Miami, FL Job Details Full-time From $23 an hour 17 hours ago Benefits Paid training Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Spanish Spreadsheets English High school diploma or GED Productivity software Chinese Business Associate's degree Full Job Description Cargo Operation Coordinator
• Miami (MIA)

Job Type:

Full-Time Location:

Miami International Airport (MIA)

Salary:

$23.00

• 28.

00/hour

Job Schedule:

09:00-17:30 (rotating shifts, including weekends and evenings based on flight schedule)

•

MUST HAVE

(Non-Negotiable Requirements) Before applying, please confirm you have: ✓ Valid U.S. work authorization (NO visa sponsorship available) ✓ Fluent English speaking ability (daily customer interactions) ✓ Ability to work rotating shifts (early mornings, evenings, weekends) ✓ Access to reliable transportation to MIA Airport (on-site work, no remote) ✓ High school diploma or Associate's degree minimum If you cannot meet ALL of the above, please do not apply.

Job Summary:

As a Cargo Operation Coordinator, you are the critical link between our customers and flight operations at Miami International Airport. In this fast-paced, customer-facing role, you will monitor real-time cargo shipments, resolve issues under tight deadlines, and maintain accurate documentation.

Expected pay rate:

$23.00

• 28.

00/hour (depending on experience and qualifications)

Key Responsibilities:

1. Shipment Tracking & Communication

• Monitor real-time cargo status in tracking systems
• Proactively notify customers of status updates via phone, email, or SMS
• Respond to customer inquiries daily, often with urgency 2. Issue Resolution & Problem Solving
• Handle and resolve cargo-related issues (delays, damages, customs hold-ups) quickly
• Investigate discrepancies between manifest and actual cargo
• Process claims professionally and document findings with supporting evidence
• Escalate complex issues to management when needed 3. Documentation & Compliance
• Maintain accurate records of all inbound and outbound shipments
• Ensure all cargo documentation meets airline and customs compliance
• Prepare daily reports and participate in audits (100% accuracy expected)
• Input data into multiple systems with attention to detail 4. Customer Service Excellence
• Respond to customer complaints with solutions, not just acknowledgments
• Handle billing inquiries and payment issues
• Provide updates on damaged or delayed shipments with empathy and professionalism
• Represent Air China positively to customers and external partners 5. Flight Operations Support
• Coordinate with ground operations to ensure timely cargo loading/unloading
• Monitor flight schedules and adjust priorities based on departures
• Support emergency cargo procedures when needed Required Qualifications
• Associate Degree in Business, Logistics, Supply Chain, or equivalent professional experience

Alternative:

2+ years in airline/cargo operations, customer service in transportation, or logistics coordination

• FLUENT English (verbal and written):

Must be comfortable speaking with customers and vendors daily

• Proficiency with Microsoft Office (Excel especially important for data entry)
• Valid U.S. work authorization without future sponsorship requirements
• Ability to work rotating shifts including late-night or overnight shifts
• Must be on-site: No remote work; daily presence at MIA required
• Strong attention to detail: Cargo operation errors can lead to serious safety issues Preferred Qualifications
• Bachelor's Degree in Business, Logistics, Supply Chain, or Operations
• Bilingual preferred: English + Mandarin Chinese OR English + Spanish
• 1+ years of experience in: Air cargo operations / cargo handling Customs clearance / international logistics Airline ground operations
• Customer service experience in high-volume, time-sensitive environments
• Basic knowledge of import/export regulations Benefits Package：
• 401(k) Retirement Plan
• Health Insurance
• Paid Time Off including vacation, sick days and holidays
• Career Development
• Recognition Program: employee recognition awards on a regular basis
• Professional Development: Internal training on cargo operations, systems, and compliance How to Apply Send your resume to: What to include:
• Current resume
• About Us Air China Limited is China's flagship airline.

Our Miami operations handle thousands of shipments weekly connecting the U.S., Latin America, and Asia. We're looking for detail-oriented professionals who take pride in customer service and accuracy.

Equal Opportunity Statement:

Air China Limited is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion or creed, sex, national origin, citizenship status, sexual orientation, gender identity, disability, veteran status, or any other condition protected by applicable law. 中国国际航空公司诚聘货运业务员！ 工作类型: 全职 工作地点: 迈阿密国际机场（MIA） 薪资: 每小时 $23.00

• 28.00（根据经验和资历而定） 工作时间: 09:00-17:30（含早晚班及周末，具体根据航班运行安排） 必须条件（不可协商） 申请前，请确认您具备以下条件： ✓ 有效的美国工作身份（公司不提供签证支持） ✓ 英文沟通流利（可应对日常客户互动） ✓ 能接受轮班安排（含早班、晚班及周末） ✓ 具备可靠的交通方式，能够通勤至MIA航站楼 ✓ 高中文凭或副学士学位及以上 如不符合以上条件，请勿申请。 工作描述 职位概述： 作为货运业务员，您将作为客户与迈阿密国际机场地面运营之间的关键纽带。在这一快节奏、以客户为导向的岗位中，您需要监控实时货物状态、在紧张时限内解决问题，并维护准确的文档记录。 主要职责： 1. 货物追踪与客户沟通
• 在货物追踪系统中监控货物实时状态
• 通过电话、邮件或短信主动向客户提供状态更新
• 及时响应客户咨询，确保沟通高效顺畅 2. 问题处理与解决方案
• 及时处理并解决各类货运问题（如延误、货损、海关滞留等）
• 核查货运单证与实际货物之间的差异
• 专业处理索赔案件，并准备相关支持材料
• 对复杂或异常情况及时上报管理层 3. 文档记录与合规
• 准确维护所有进出港货物的相关记录
• 确保所有货运单证符合航空公司及海关的合规要求
• 编制日报并配合审计工作，确保数据准确
• 在多个系统中录入数据，确保信息准确无误 4. 客户服务
• 以解决问题为导向处理客户投诉
• 处理账单咨询及付款相关问题
• 针对延误或货损情况，提供专业且具同理心的沟通与更新
• 在客户及合作伙伴面前维护中国国航的专业形象 5. 航班运营支持
• 与地面运营团队协调，确保货物按时装卸
• 关注航班时刻并根据起飞时间调整优先级
• 根据需要参与紧急或特殊货物保障工作 必需资格
• 副学士学位（商业、物流、供应链等相关专业）或同等工作经验
• 具备良好的英文沟通能力（口语及书面）
• 熟悉Microsoft Office（尤其是Excel）
• 有效的美国工作身份，无需公司提供签证支持
• 能适应轮班工作（包括夜班及通宵班）
• 须现场办公，不支持远程
• 工作细致严谨，具备高度责任心 优先资格
• 本科学位（商业、物流、供应链或相关专业）
• 双语能力（英文+普通话或英文+西班牙语）
• 1年以上航空货运、物流或地面运营相关经验
• 熟悉货运追踪系统
• 有高强度、时间敏感环境下的客户服务经验
• 具备基础的国际进出口法规知识 福利待遇
• 401(k)退休计划
• 健康保险
• 带薪年假、法定节假日及病假
• 职业发展机会
• 员工表彰计划
• 专业培训（货运操作、系统及合规） 如何申请 请发送简历至: 请附：
• 最新简历

Pay:

From $23.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Paid training Vision insurance Application Question(s): Will you need now or in the future, any immigration related support or sponsorship from Air China to begin or continue employment? This includes support (such as

J-1, F-1

CPT or OPT), visa sponsorship for employment (H-1B, H-1B1, E-3, O-1, or TN), and any EAD holders that will need longer term employment authorization (temporary work visa or permanent residency)?

Language:

Chinese (Preferred) Ability to

Commute:

Miami, FL 33126 (Required)

Work Location:

In person