Wheelchair Agent Supervisor - RDU Guardian Proservices Morrisville, NC Job Details Full-time $14 an hour 14 hours ago Benefits Paid training Health insurance 401(k) Paid time off Employee discount Opportunities for advancement Referral program Qualifications Team leadership In-person customer service Supervising experience Full Job Description Join Guardian Professional Services as a Wheelchair Services Supervisor, leading a team that assists passengers with mobility needs at RDU Airport. This is a hands-on leadership position — ideal for someone who enjoys mentoring others, working directly with passengers, and ensuring smooth airport operations. Training provided .

Job Responsibilities:

Supervise and coach Wheelchair Agents to deliver safe, efficient, and compassionate service. Coordinate shift coverage, scheduling, and daily assignments. Oversee airport wheelchair operations during weekends and other assigned shifts. Communicate with dispatch, airline personnel, and airport authorities to maintain service quality. Lead by example by assisting passengers as needed (pushing, lifting, or transferring safely). Review incident reports and ensure all procedures are followed accurately. Maintain a professional, positive environment that reflects Guardian's service standards. 5+ years of customer service experience (required). 2+ years in a supervisory or lead role (required). Airport experience preferred; not required. Valid Driver's License preferred. Excellent communication, reliability, and problem-solving skills.

Job Type:

Full-time Pay:

$14.00 per hour with earned gratuities and OT opportunities

Expected Hours:

Minimum 40 hours per week - 10hr shifts daily. 4 days on and 3 days off.

Work Location:

In person - Raleigh-Durham International Airport (Morrisville, NC)

Benefits:

401(k) Employee discount Health insurance Opportunities for advancement Paid time off Paid training Sick Days Referral program 2-week Vacation (after 1 year employment) vz6OqUkeWy