Location:

This position is mainly at the FBO at the

Appleton International Airport Hours:

•Hours will be discussed more in-depth during interviews if selected. Must be available to work holidays and weekends. During EAA, this position requires an \"all hands on deck\" approach, and all employees may be required to work additional hours or adjust schedules to support operational needs.

Outagamie County Values:

INVESTED IN SERVING

•BETTER

TOGETHER

•CREATE

PROGRESS

•SUPPORT

THROUGH COMPASSION

Outagamie County offers Benefit options and paid time off for team members that work 20+ or more hours per week.

Learn more today by visiting:

https://www.outagamie.gov/Our-County/Human-Resources/Employee-Benefits-Information The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. Perform aircraft ground services to commercial and general aviation aircraft with all supplies and materials as may be required. Act as a Ground Security Coordinator, Cross Utilized Agent (CUA), ground handling lead, trainer and/or take an active role in improving the performance of ground handling and FBO operations. Provide fuel and deice quality assurance and quality checks, perform airline fuel audits, oversee equipment repair and needs, and perform inventory of product to ensure safe and efficient service to our customers. Engage with customers and key stakeholders, assist them with their needs, and provide exceptional customer experience to achieve customer service objectives. Assist with the development of staff work schedules, staff efficiency models, and staffing plans. Meet and greet customers, assist them with their needs, and strive to provide exceptional customer experience. Assist passengers and pilots in boarding and disembarking the aircraft along with any baggage and cargo. Tow and marshal aircraft, ensure aircraft are chocked, locked, and secure. Operate ground support equipment including fuel trucks, deice trucks, tugs, carts, belt loaders, portable stairs, air starts, GPUs, automobiles, etc. including providing appropriate reports, checklists, and paperwork. Maintain, clean, and organize facilities, equipment and grounds, to ensure airport facilities and grounds remain, safe, organized, and ready for operation. Provide security in and around airport facilities and grounds for customers and visitors. Communicate via two-way radio, direct customers, drivers, and flight crews where needed. 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