Junk Removal Specialist Junkluggers of Raleigh-Durham Raleigh, NC Job Details Full-time $17 - $19 an hour 1 day ago Benefits On-the-job training Parental leave Professional development assistance Opportunities for advancement Flexible schedule Referral program Qualifications Customer communication Driver's License Attention to detail Recruiting Marketing Mobile devices Full Job Description Junkluggers is a caring alternative to traditional junk removal with a commitment to enhance lives, the community & the environment by donating & recycling unwanted items from residential and business customers and by supporting local charities. Drivers must have a clean motor vehicle record. Drivers must pass insurance requirements.

Our Core Differentiators:

We are eco-friendly We are community-focused Our Green Guarantees Donation receipts within 14 days On-time arrival Price assurance 100% customer satisfaction We build the best teams to deliver on our promises If you enjoy meeting new people, genuinely care about customer service, have a commitment to safety and like variety at work, come help us save the world "One Lug at a Time"! Truck Driver / Lead Lugger Responsibilities Complete all jobs according to company standards, practices, and mission statement Manage a dedicated territory to ensure job completion and putting jobs on the books with signs, doorhangers and friendly customer referrals Safely load, transport, and unload customer items in accordance with state and local laws Attend training, meetings & events Engage with customers to facilitate the purchase and drive value (PROVIDE

EXCEPTIONAL CUSTOMER SERVICE!

) Participate in key grassroots marketing efforts Help maintain trucks and equipment Be diligent about safety and promote a safety culture at The Junkluggers Embrace continuous improvement & implement new practices when asked

Daily Duties:

Attend morning stand-up meeting (when scheduled) Help load the truck with supplies and materials (to distribute throughout the day) Project supplies related to junk removal, demolition or donations Marketing materials include: door hangers, yard signs, referral cards, etc. Help navigate to the customer's home in an efficient and timely manner (use maps) Ask the customer about sign placement and promptly place a yard sign in a visible location in the front yard (perpendicular to the road) prior to the job start The lead lugger will take payment and conduct a final walk through with each customer to ensure satisfaction. Take CYA and marketing photos from truck and upload to SimpleCrew at each job Find a way to put our yard signs after leaving a job site (local neighborhood, intersection, on or off-ramp?) and ensuring door hangers are distributed Try to proactively find a way to surprise and delight each customer. Ask the customer if we exceeded their expectations today. If not, what else can we do? Ask for a 5-star review on Google and show the QR code to have the customer review us while on-site, if possible. Let the customer know how much the 5 stars will mean to our small business and team members. If they have not received 5-star service, stop and try to increase satisfaction. Verify that navigator is entering receipts and job-related information throughout the day, or inputting if no trained navigator (must be done each day for correct reporting) Follow and complete daily tracking doc and submit to the Operations Mgr on duty (or office location) Make sure truck tech is in place and connected/ active or charged. (tablet, ops phone, analytics GPS module, surf-sight cameras)

Pay Range:

Starting with a competitive hourly pay rate + customer tips & incentives for our am leaders. Part-time (with opportunity to grow) This is a seasonal role, with room to grow hours for high-performers. This is an hourly, part-time position to start. Will Train Applicant(s): Training is required and will be provided Job Description, Role and Responsibilities Complete all jobs according to company standards, practices and mission statement Safely load, transport, and unload customer items in accordance with state and local laws Assist in training new hires in subordinate roles Attend all mandatory training, meeting & events Help maintain trucks and equipment with daily inspections and reporting of any observed issues Maintain and reinforce a safety culture at the The Junkluggers Embrace, implement, and promote continuous improvement ideas Provide operational support when needed, such as dispatching Serve as point person in the field for both management and your fellow Luggers Support recruiting of new team members and promote company values Competencies Excellent interpersonal & communication skills are a must - this is a customer-facing role Ability to learn and use technology in the field to execute job requirements, quickly & efficiently Learn and master skills of both Navigator and Driver positions Ability to effectively utilize and manage resource locations in current territory (donation, recycling & disposal centers) and use them efficiently Attention to detail in understanding truck operation, maintenance, and care Exhibit a strong safety attitude & be assertive with others when enforcing safety practices and other company policies Confident and courageous in reporting infractions, accidents, or other issues to management Ability to influence and lead team(s) in field and show potential for advancement Job requirements Ability to work full-time, including some Saturdays Supply own mobile phone (company will provide tablets for on-the-job duties) Pass background check & drug screen Maintain active drivers license with satisfactory driving record to be insured as a driver on the team Ability to lift 75 lbs.

Job Type:

Full-time Pay:

$17.00 - $19.00 per hour

Benefits:

Flexible schedule On-the-job training Opportunities for advancement Parental leave Professional development assistance Referral program

Work Location:

In person