Cargo

• Account Officer
  Singapore Airlines
  
• 
  Singapore, Singapore
  
• 
  

PERMANENT

Updated 09/04/2026

Job Description

Job Summary

The successful candidate will be part of Singapore Sales (Cargo) team in Cargo Division. He/she will be involved in maximising Sales revenue from freight forwarders to meet performance indicators (e.g. revenue, loads and load factor) for the station set by Sales & Marketing Division.

Responsibilities

A. Revenue/ tonnage performance

• Monitor forwarder performance and gather spanet intelligence on competitor activities/ key accounts to support sales strategies.
• Maintain regular engage with forwarders; support occasional within/after-hours customer requsts.
• Action on Cargo Space Management (CSM) requests for adhoc support on weak flights by contacting forwarders for more supports
• Gather spanet intelligent on local cargo demand and conditions via forwarders.
  B. Account management function
• Serve as primary contact for assigned key forwarders and take responsibility for their performance.
• Coordinate with SIN reservation to secure space; escalate to Sales Manager when required.
• Consolidate allocation requests and request allocation from the respective regional Supervisors and Sales Managers
  C. Operational matters and other duties
• Work closely with operational department to check on loadability of shipment and space requirements before requesting for space.
• Coordinate with destination stations on operational/ technical requirements (security, trucking, equipment, weight limit/clearance and etc).
• Liaise internally on pricing related items (trucking, interline, cool room charges and etc) to support shipment movement.
• Coordinate cross functionally to secure capacity, trucking arrangements.
• Work with Sales Support/account team to prepare contracts and adhoc shipment rating; investigate and verify post flight billing disputes.

Requirements

Diploma holder in Logistic, Marketing, Business or Sales-related courses

Experience in air cargo industry, with Sales & Accounts servicing experience. Preferably with driver's license and own vehicle

Knowledge of local air cargo operations

System knowledge and IT skills (eg: MS words, excel, SFM, and etc)

Possess good communication and interpersonal skills

Good negotiation and analytical skills

Good interpersonal skills

Customer-focused and service-oriented

Ability to persuade

We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.

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