POSITION SUMMARY

The Customer Service Window Lead oversees and coordinates all day-to-day shipping operations, including the supervision of Final Inspectors. This role ensures the accurate and timely check-in and check-out of trucks, proper order processing, and clear communication between Sales, Yard Operations, Quality Control, and Logistics.

ESSENTIAL RESPONSIBILITIES

Leads and directs shipping clerks and Final Inspectors in daily operations, ensuring all processes meet company standards for accuracy and quality.
Leads Final Inspectors to verify all outgoing materials meet required specifications before shipment, ensuring any discrepancies are promptly addressed.
Coordinates communication between inspection staff, loading teams, and sales representatives to maintain efficient workflow and order accuracy.
Manages and monitors the truck check-in screen and shipping schedule, ensuring all information is current and accurate.
Reviews and approves changes to checked-in orders, notifying the loading supervisor and sales of any updates or issues.
Oversees documentation including packing lists, delivery tickets, and driver sign-outs to ensure all records are complete and accurate.
Ensures compliance with all Quality Management System (QMS) standards, departmental processes, and inspection procedures.
Maintains a clean, organized, and safe work environment, enforcing proper PPE use and addressing safety concerns immediately.
Other duties as assigned.

QUALIFICATIONS

High school diploma or GED required; additional supervisory or logistics training preferred.
Minimum 2 years of experience in shipping/receiving, logistics, or quality control
Strong leadership and team management skills, with experience overseeing inspection or quality assurance teams a plus.
Excellent communication and organizational skills.
Proficient in MS Word, Excel, and Outlook.
Ability to read and interpret industry specifications, charts, and tables.
Bilingual (English/Spanish) preferred.
Demonstrates initiative, problem-solving ability, and multitasking under pressure.
Commitment to safety, quality, and teamwork.

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance Application Question(s): Do you have shipping and receiving experience? What were your last three pay rates at previous positions?

Experience:

Customer service: 2 years (Required)

Work Location:

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