Secure Car Driver- EMS Team, Full Time Navarre Corporation - 3.3 Des Moines, IA Job Details Full-time 16 hours ago Qualifications Customer communication In-person customer service Driver's License Full Job Description Job Summary Wheelchair & Secure Transport Driver EMS Team is seeking a dependable, professional, and safety-focused Wheelchair & Secure Transport Driver to provide safe, timely, and respectful non-emergency transportation. This position includes transporting wheelchair, ambulatory, and secure behavioral health passengers between hospitals, healthcare facilities, behavioral health facilities, residences, and other approved locations. The ideal candidate is compassionate, dependable, able to work independently, and comfortable working with individuals who may have mobility limitations, behavioral health needs, or require increased supervision during transportation. Responsibilities Safely operate wheelchair-accessible vans and secure transport vehicles. Assist passengers with safely entering and exiting the vehicle. Properly operate wheelchair lifts, ramps, and securement systems. Ensure passengers, wheelchairs, mobility devices, and belongings are safely secured before transport. Provide appropriate supervision during secure and behavioral health transports. Maintain awareness of passenger behavior and surroundings throughout transport. Use verbal de-escalation techniques when appropriate. Maintain professional boundaries and treat all passengers with dignity and respect. Communicate trip status, delays, concerns, or changes with dispatch. Follow established safety, secure transport, and emergency procedures. Complete required trip documentation, vehicle inspections, and incident reports accurately. Maintain passenger confidentiality and follow HIPAA requirements. Keep assigned vehicles clean, organized, fueled, and ready for service. Report vehicle or equipment concerns promptly. Perform additional transportation-related duties as assigned. Qualifications Must be at least 21 years of age. Valid driver's license with an acceptable driving record. Must meet company and insurance driving requirements. High school diploma or GED preferred. CPR/BLS certification or ability to obtain. Must successfully complete required background checks. Ability to remain calm and professional in stressful or unpredictable situations. Strong communication and customer-service skills. Dependable, punctual, and able to work independently. Ability to follow written and verbal instructions. Comfortable working with individuals experiencing behavioral health or emotional challenges.

Training Company training may include:

Wheelchair and mobility-device securement Wheelchair lift and ramp operation Defensive driving Passenger assistance and safe lifting techniques Behavioral health awareness Verbal de-escalation and crisis intervention Secure transport procedures HIPAA and confidentiality Infection control Emergency procedures Physical Requirements Must be able to frequently enter and exit vehicles, sit and drive for extended periods, operate wheelchair lifts and ramps, push and maneuver occupied wheelchairs, and assist passengers within established safety guidelines. What We're Looking For We are looking for someone who is compassionate, dependable, safety-minded, and professional . This position requires someone who can provide excellent customer service while maintaining awareness, good judgment, and professionalism in both routine wheelchair transports and higher-supervision secure transports.