JOB DESCRIPTION

Position Title:

Department:

CB Shuttle Driver Dancing Eagle Shuttle Employment Classification:

Non-Exempt Position Summary/General Description:

A Shuttle Driver provides transportation for guests and employees throughout the Casa Blanca Campus.

Expectations:

• Adhere to Laguna Development Corporation (LDC) Core Values, Policies & Procedures.
• Act as a role model within and outside the casino.
• Maintain a positive and respectful attitude toward customers and co-workers.
• Consistently report to work on time prepared to perform duties of position.

Essential Duties & Responsibilities:

• Provide courteous customer service and effectively handle customer problems/complaints.
• Conduct daily safety vehicle inspections and reports any unsafe findings to the supervisor.
• Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests' names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests.
• Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit).
• Develop a thorough knowledge of services, room locations, amenities, surroundings (e.g., gift shop, restaurants, theater, etc.), providing accurate directions, and information for guest inquiries about promotions and special events.
• At all times maintain a courteous, positive and professional working relationship with all LDC personnel and the general public (e.g., coworkers, clients and vendors).
• Work under pressure; maintain regular and punctual attendance including working odd and unusual hours, weekends and holidays.
• Protect all vehicle safety equipment; provide a clean environment.
• Communicate activities and promotions at Dancing Eagle Casino as well as informing guests about casino venues, events, hours of operation and giving general directions.
• Provide information regarding Dancing Eagle Casino Players Club Program.
• Work odd or unusual hours, including weekends and holidays.
• Perform additional duties and responsibilities as necessary or assigned.

Education & Experience:

• High School Diploma or GED preferred.
• Must have relevant work experience driving or in transportation.

February 2018

Licensing & Certification:

• None.

Computer Equipment, Software, Machinery:

• Proficient operating a passenger van.

Essential Physical Requirements:

• Requires the ability to drive, hear, sit, talk, turn/twist and repetitively use hands 51-100% of the time.
• Requires the ability to balance/climb, bend over, crouch/stoop, kneel, reach overhead, stand and walk 1-24% of the time.
• Requires the ability to push/pull, carry, lift and slide transfer 1-50+ lbs.

1-24% of the time.

Essential Mental Demands:

• Requires the ability to read and write 51-100% of the time.
• Requires the ability to interpret data 25-50% of the time.
• Requires the ability to solve problems, organize, plan and make decisions 1-24% of the time.

Supervisory Responsibilities:

• None Work Environment (inside/outside):
• The job is performed in a confined area with exposure to the outdoors and occasional exposure to hot/cold temperatures, loud noises and fumes (e.

g., exhaust and cigarette smoke).

Other Requirements:

• Must pass a pre-employment alcohol/drug screen.
• Must provide and maintain a valid New Mexico drivers' license.
• Must pass background check.

Varies