Video Teleconference Engineer

Geospatial and Cloud Analytics (GCA) is looking for a VTC/VoIP Engineer to support the daily operations of secure conference and collaboration environments. This role requires hands-on experience with AV system integration, VTC call support, and the administration of UC platforms in a dynamic and security-conscious enterprise setting. The ideal candidate brings a blend of technical expertise, problem-solving ability, and outstanding customer service.

Responsibilities:

Maintain, support, and troubleshoot AV/VTC systems in classified and unclassified conference environments Install and integrate AV equipment (monitors, projectors, microphones, speakers, control systems, cabling, etc.) Monitor, schedule, and support VTC sessions using Cisco TMS, CMS, CMM, and related UC platforms Administer and configure VTC and UC endpoints, infrastructure, and user access Ensure all AV and UC system's meet DoD cybersecurity and STIG compliance requirements Perform firmware and software updates on codecs and AV equipment Deliver training and support to end users on AV and UC systems Provide documentation and diagrams for system configuration, wiring, and troubleshooting Collaborate with senior engineers on system design, upgrades, and project deployments Respond to outages and system issues, including after-hours support as needed

Requirements:

3+ years of experience in AV/VTC system support, integration, and maintenance 2-5 years of IT experience with VTC/UC platforms in a secure enterprise environment Strong hands-on experience with Cisco VTC infrastructure and scheduling tools DoD 8570 - IAT Level II (GSEC, Security+ CE, SSCP, or CCNA-Security) Secret clearance is required to start, must be eligible to obtain a Top Secret with SCI-level adjudication; TS/SCI preferred GCA is a Small Disadvantaged Veteran Owned company supporting several government contracts. GCA is pleased to offer a competitive benefits package to all full-time employees. Below is a brief overview of our benefits package. Competitive Compensation Paid Time off includes 10 federal holidays and 15 additional days. Bereavement Leave Parental Leave PTO Cash out Company Paid STD and LTD Life and AD&D Insurance Medical, Prescription, Dental, and Vision Coverage 401k Savings and company match Employee referral program