Welcome Gate Supervisor

Islander Resort is seeking an energetic, experienced, and hands on Welcome Gate Attendant to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for all Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match for eligible associates Paid Parental Leave Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!

Our Company:

SHG is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

JOB DUTIES AND RESPONSIBILITIES

Develop, implement, and oversee all security policies, protocols, and procedures to ensure a safe and secure environment for guests, employees, and property. Lead and manage the security team, including hiring, training, scheduling, and performance evaluations. Monitor surveillance systems, access controls, and alarm systems to detect and respond to unusual or suspicious activities. Conduct regular security inspections, audits, and risk assessments to identify vulnerabilities and recommend corrective actions. Coordinate and respond to emergencies, incidents, and investigations, including theft, accidents, or disturbances. Liaise with law enforcement, fire departments, and other emergency services as needed. Ensure compliance with local, state, and federal regulations related to safety, fire codes, and security. Prepare and maintain detailed incident reports, logs, and other documentation. Support crisis management planning and implement security protocols during events or high-traffic periods.

EDUCATION AND EXPERIENCE

Bachelor's degree in criminal justice, security management, or a related field preferred. Minimum of 3--5 years of experience in security, law enforcement, or military service, with at least 2 years in a supervisory or managerial role. Relevant certifications (e.g., CPP, PSP, or First Aid/CPR) are a plus.

KNOWLEDGE, SKILLS AND ABILITIES

Strong knowledge of security systems, emergency response procedures, and regulatory requirements. Leadership skills with the ability to train, motivate, and manage a diverse security team. Excellent judgment and decision-making capabilities, especially in high-pressure situations. Effective written and verbal communication skills for reporting and coordination. Proficiency in using surveillance technology, access control systems, and incident management software. High level of integrity, professionalism, and discretion in handling confidential information. Flexibility to work varied shifts, including nights, weekends, and holidays as necessary.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to patrol the property and access areas quickly Physically able to capture and detain individuals if necessary Prolonged periods sitting at a desk and monitoring surveillance equipment. Must be able to lift 50 pounds at a time Ability to traverse various areas of the facility to conduct inspections and plan security procedures •The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. •Schulte Hospitality Group is an Equal Opportunity Employer.