Administrative Support Specialist

Position Summary Woodmansee Insurance Inc. is seeking an Administrative Support Specialist to serve as the first point of contact for our clients and provide vital support to our internal team. This role is responsible for ensuring a welcoming environment, managing high-volume communications, and providing essential administrative support to our Account Managers to ensure the agency operates efficiently.

Hours:

Monday

• Friday 8:45am-5:00pm, Rotating Saturdays, 9am
• 12pm, ½ day off during that week (2 per month)

Salary:

$47,000

• 50,000 annually Here's what you'll do:

Reception & Greeting:

Manage phone reception and warmly greet customers as they enter the agency.

Customer Service:

Provide superior service by responding effectively to customer questions and resolving problems to their satisfaction.

Data Processing:

Perform accurate data entry and maintain quality control across all agency records to ensure accuracy of client files and policy documentation.

Account Manager Support:

Assist Account Managers with various tasks to ensure timely client service and account coordination.

Document Management:

Maintain current file data within our management system and assist with necessary filings.

Office Operations:

Maintain a professional work environment and perform other duties and tasks as required by management. Here's what you'll need:

Communication Skills:

Excellent oral and written communication skills, with the ability to interact professionally with clients and team members .

Tech Savvy :

Moderate computer skills (Internet, Microsoft Office, Email, Scanning/Digital Filing), and the ability to learn new agency management systems quickly .

Multi-tasking & Detail:

Strong attention to detail with the ability to manage multiple tasks independently in a fast-paced environment.

Professionalism :

A self-driven work ethic and the ability to maintain strict confidentiality regarding client data.

Collaboration:

A desire to work well in a team setting and support collective agency goals.

Discretion:

Ability to handle sensitive personal and financial information with the utmost integrity and in compliance with privacy regulations.

Experience:

Previous experience in an office setting is preferred; prior experience within an insurance agency is a significant plus.

Core Competencies:

Accuracy:

Achievement of correct and precise work.

Accountability:

Acceptance of responsibility for one's own actions.

Customer Orientation :

A deep desire to serve clients and focus on their satisfaction.

Problem Solving:

Ability to recognize courses of action to handle potential issues.

Work Environment:

• Requires the ability to work onsite in a full-time capacity.
• Standard business office environment with low to moderate noise.
• Requires extended periods of sitting, computer work, and the ability to lift light to moderate materials.

Join us to be part of an energetic team dedicated to creating an inviting environment while supporting the seamless operation of our office. Your proactive attitude and organizational expertise will make a meaningful difference every day!

Who we are:

Woodmansee Insurance, Inc. has been an established locally owned independent agency since 1960. As a Trusted Choice® independent insurance agency, we have access to multiple insurance carriers, enabling us to provide our clients with competitive pricing, a diverse selection of products, and expert advocacy to meet their unique needs. We're a team of passionate, creative, and collaborative individuals who believe in providing the best price and product for our clients. We foster a supportive and inclusive culture where every team member is encouraged to contribute new ideas, grow their skills, and make a real difference.

Benefits:

• Blue Cross Blue Shield Health, Dental, and Vision Insurance
• Group Term Life, and Long-Term Disability and AD&D
• Retirement
• ESOP and 401K
• Paid holidays
• Paid vacation, sick time, and personal days
• Bonuses Woodmansee Insurance Inc.

is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. This job description does not list all duties of the job. Employees may be asked by management to perform other duties as needed. The Company reserves the right to revise this job description at any time. This job description is not a contract for employment and does not infringe upon the Company's at-will employment status.

Pay:

$47,000.00

• $50,000.

00 per year

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person