Front Desk Supervisor - KTR Cannon Beach KTR Cannon Beach is looking for an experienced, highly organized Front Desk Supervisor to lead our front desk team and help create an exceptional experience for our families. This is more than a traditional front desk position. We need someone who can take ownership of the front desk—leading and training staff, communicating with parents, managing enrollments and customer accounts, following up with prospective families, resolving problems, and making sure important tasks don't fall through the cracks. KTR is a fast-paced, family-focused environment filled with kids, parents and activity. The right person is friendly and welcoming, but also organized, confident, dependable and comfortable holding a team accountable.

Schedule:

Monday-Thursday, approximately 8:30 AM-6:00

PM Hours:

Minimum 34 hours per week

Pay:

$20-$24/hour based on experience What You'll Do Lead, train and support front desk staff Ensure front desk procedures, standards and checklists are consistently followed Provide excellent customer service to parents and families in person, by phone, text and email Manage student accounts, enrollments, transfers, waitlists, drops and account updates Help prospective families move from inquiry to trial to enrollment Follow up with leads and families through One Konnector Manage billing questions, payments, declined cards, credits, refunds and account balances Resolve parent concerns professionally and escalate issues when appropriate Maintain accurate customer records and communication notes Ensure the front lobby and reception area remain organized, professional and welcoming Identify unfinished tasks and customer issues and make sure they are resolved Help maintain consistent front desk standards and accountability You're a Strong Fit If You Have experience supervising, training or leading employees Have strong customer service experience Are comfortable working directly with parents and families Have experience with billing, payments, customer accounts, scheduling or administrative operations Are highly organized and detail-oriented Are comfortable learning and working in multiple software systems Follow through without needing constant reminders Can prioritize effectively when several things need attention at once Can handle an upset customer calmly and professionally Communicate clearly in person, over the phone and in writing Are comfortable coaching staff and holding people accountable to established procedures Enjoy working in a busy environment with children and families Are consistently available for the required schedule Experience with iClassPro is strongly preferred , but experience with similar scheduling, membership, CRM or facility-management systems will be considered. Experience in gymnastics, dance, cheer, swim, youth sports, children's recreation or another family-focused business is preferred.

Work Location:

In person at KTR Cannon Beach in Mesa, Arizona.

Pay:

$20.00 - $24.00 per hour Expected hours: 30.0 - 38.0 per week Application Question(s): How many years of experience do you have supervising, training or leading employees? How many years of customer service experience do you have? Tell us about your experience managing customer accounts, billing, payments, scheduling or enrollments. Which software systems have you used?

Work Location:

In person